Business Manager
CrossCountry Consulting
Senior Manager, IT
Sentry
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $240,000 per year
Job Level
Senior
Tech Stack
CloudTerraform
About the role
- Design, build, and manage our growing SaaS technology ecosystem—ensuring its availability, reliability, and security for a global workforce.
- Define priorities and implement innovative solutions across our tools, systems, networks, and technical support, while championing IT security.
- Deliver an exceptional experience for all Sentaurs.
- Coach, support, and inspire your team to deliver their best work.
- Bring deep, practical experience in IT operations, networking, IAM, enterprise AI, and endpoint management, with a proven track record of delivering results in complex, fast-paced environments.
- Define, prioritize, and execute IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale.
- Design and scale IT Operations and Corporate Infrastructure to support a growing, hybrid workforce.
- Partner closely with the Security organization to design, deploy, and operate robust IT security solutions.
- Manage vendor relationships and optimize costs through efficient internal operations and rationalized investments.
- Consult with stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies.
- Partner with Workplace teammates and lead office build outs as the company expands operations.
- Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations.
- Provide regular metrics and KPIs to gauge the effectiveness of service delivery and inform decision-making.
- Offer direction, guidance, and training to global IT staff, fostering a culture of learning and growth.
- Deploy and manage solutions across offices in multiple timezones and countries.
Requirements
- 7+ years of experience working in IT operations, overseeing high-impact projects.
- Bachelor's degree in computer science (or a related field) or equivalent work experience.
- 3+ years of people management experience leading multiple technical teams, distributed across multiple geographies.
- Expert-level understanding of computer systems, network and systems administration, identity systems, and telecommunications systems.
- Proven experience in operating and managing security, automation technology, and automation programs.
- Including experience in configuring, deploying, and leading:
- Cloud-based enterprise identity management including Okta, SSO, SAML, etc.
- Cloud enterprise services such as Google Workspaces, Slack, Microsoft 365, Linear, etc.
- Configuration management systems, such as Kandji.
- IT assets including endpoints, office networking, and A/V conferencing systems.
- Experience working on the IT aspect of common compliance frameworks, such as SOC2, ISO27001, and others.
- Experience using infrastructure as code tools, such as Terraform.
- Experience implementing best practices in data governance.
- Knowledge and experience in information security and security engineering is a plus.
Benefits
- incentive compensation
- equity grants
- paid time off
- group health insurance coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationsnetwork administrationidentity systemstelecommunications systemssecurity managementautomation technologycloud-based identity managementconfiguration management systemsinfrastructure as codedata governance
Soft skills
coachingsupportinginspiringcollaborationcommunicationproblem-solvingleadershipstakeholder engagementtrainingculture of learning
Certifications
Bachelor's degree in computer scienceSOC2 complianceISO27001 compliance
