Sentry Management Inc.

Community Manager

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate employees such as janitorial, maintenance, administrative, and others
• Collect all invoices and code for payment, and follow-up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries to boards
• Manage the onboarding and exit of associations

Community Manager – Portfolio

Community Association Manager – Portfolio

Community Association Manager, Portfolio – Part Time

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, maintenance, and architectural requests and approvals
• Coordinate employees such as janitorial, maintenance, administrative, and others
• Collect all invoices and code for payment, and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for the boards
• Manage the onboarding and exit of associations

Community Association Manager

Insurance

• Gather relevant information for insurance underwriting and coverage analysis.
• Provide ongoing status updates to leadership and Agency Partners.
• Create, maintain, and enter information into databases, copy and file documents.
• Prepare and provide reports, meeting materials, and other documents.
• Provide service and support to customers with inquiries, account information, and other requests.
• Utilize computer systems to maintain accurate data and organized filing.

Insurance Program Coordinator – Seasonal

Customer Support

• Attend to internal customer service issues and ensure effective and long-term problem resolution.
• Perform assignments associated with department projects as directed by Sentry’s leadership team.
• Support divisions retention efforts by completing tasks and coordinating resolution.
• First level support for division issues, coordinate the participation of required staff to resolve disputes by troubleshooting customer needs.
• Utilize knowledge and understanding of Customer Service basics as well as communication skills and problem resolution.
• Assist in identifying ways of improving efficiency to streamline processes and enhance the customers' experience.
• Single point of contact for the region – triages all issues brought to them, acknowledges receipt, researches and engages others across the assigned department as needed and provides status updates based on the service level agreement.

Dedicated Services Coordinator – Customer Experience

• Gather relevant information for insurance underwriting and coverage analysis.
• Provide ongoing status updates to leadership and Agency Partners.
• Create, maintain, and enter information into databases, copy and file documents.
• Prepare and provide reports, meeting materials, and other documents.
• Provide service and support to customers with inquiries, account information, and other requests.
• Utilize computer systems to maintain accurate data and organized filing

Insurance Program Coordinator

Manager

• Sustain maximum client satisfaction by meeting the needs of the assigned Board and members of the Community
• Attend, prepare for and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate and manage employees such as janitorial, maintenance, administrative, and others
• Collect all invoices and code for payment, and follow-up on monthly assessments due
• Serve as liaison between association board and legal counsel
• Prepare manager reports and financial summaries to Board
• Respond to homeowner inquiries

On-Site Manager

• Providing administrative support to streamline the insurance procurement processes.
• Gathering relevant information for insurance underwriting and coverage analysis.
• Serving as a liaison for processing insurance inquiries.
• Delivering periodic progress reports to leadership.
• Creating, maintaining, and entering information into databases.
• Preparing and providing reports, meeting materials, and other documents.
• Providing service and support to customers with inquiries and account information.