Service Coordinator

Sentry Management Inc.

Dedicated Service Coordinator supporting customer service operations at Sentry Management, Inc. Collaborating with teams to resolve internal service issues in a corporate setting.

Posted 7/23/2026full-timeLongwood • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem resolution and process improvement. Capable of collaborating across departments to enhance efficiency and customer experience while maintaining professionalism and kindness.

Highest-signal resume keywords

Customer ServiceProblem ResolutionProcess ImprovementCollaborationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

KindnessProfessionalismTimely Resolution

Tools & Technologies

CommunityPro®OutlookExcel

Industry Keywords

Customer RelationshipProperty ManagementAccount ManagementService Level AgreementDepartment Procedures

About the role

Key responsibilities & impact

Attend to internal customer service issues and ensure effective and long-term problem resolution.
Perform assignments associated with department projects as directed by Sentry’s leadership team.
Support divisions retention efforts by completing tasks and coordinating resolution.
First level support for division issues, coordinate the participation of required staff to resolve disputes by troubleshooting customer needs.
Utilize knowledge and understanding of Customer Service basics as well as communication skills and problem resolution.
Assist in identifying ways of improving efficiency to streamline processes and enhance the customers' experience.
Single point of contact for the region – triages all issues brought to them, acknowledges receipt, researches and engages others across the assigned department as needed and provides status updates based on the service level agreement.
Understands each function in the department.
Understands the full process flow including the downstream and upstream and understands how their department interacts with other departments within Association Accounting Services.
Collaborate with other regional DSCs to improve service and participate on regional calls as requested.
During peak times, keeps the department manager informed so that additional resources can be engaged as needed.
Sets the example for engagement in and encourages the use of technology – CommunityPro®, Outlook features like Quick Parts and Signatures, Excel.
Documents department procedures.
Reviews the department procedures in the Resource Manual, recommends updates to Manager.
Upholds our Service Standard: “In every interaction, kindness, professionalism and timely resolution”
Continuous Process Improvement - Look for trends or repeat issues and propose solutions to the department manager
Responds to and resolves requests in a timely manner.
Other duties as assigned

Requirements

What you’ll need

High school diploma or GED equivalent
Previous work experience in customer relationship, property management or account management position, preferred.

Benefits

Comp & perks

Comprehensive Benefits including but not limited to: Medical, Dental, Vision, Short and Long Term Disability, paid vacation, sick and holidays.
401K Sentry Management, Inc. is an equal opportunity employer