SentinelOne

Technical Success Manager, Prompt

SentinelOne

full-time

Posted on:

Location: 🇺🇸 United States

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Salary

💰 $128,800 - $160,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudCyber SecurityKubernetesLinuxMacOS

About the role

  • Lead customers through deployment journeys with structured project management and technical oversight
  • Partner with Account Executives, Sales Engineering, and Support to deliver a seamless customer experience
  • Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management
  • Provide proactive technical resources and digital enablement to drive adoption, feature utilization, and long-term customer health
  • Be the voice of the customer internally, ensuring needs and challenges are addressed with urgency and care
  • Onboard and guide customers through full deployment cycles, ensuring milestones, timelines, and deliverables are met
  • Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices
  • Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact
  • Work with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution
  • Serve as the customer’s advocate during incidents and outages, coordinating internal response and communication
  • Develop technical content, learning sessions, and webinars to improve customer adoption and experience
  • Provide regular cadence reporting on key success indicators (e.g., feature adoption, deployment progress, customer maturity)
  • Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant, ensuring alignment and fit

Requirements

  • 5–7+ years of experience in enterprise software (cybersecurity strongly preferred), in roles such as Technical Account Manager, Professional Services Consultant, Customer Success Engineer, or similar
  • Proven experience managing complex deployments and technical engagements across large enterprise accounts
  • Strong technical background in cybersecurity, endpoint protection, and IT/security architecture
  • Knowledge of Windows, MacOS, Linux, and containerized environments
  • Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes
  • Excellent written and verbal communication skills; able to engage with both technical practitioners and executive stakeholders
  • Proficiency in project management tools (e.g., Asana, Jira, Atlassian) and CRM systems (e.g., Salesforce)
  • Prior experience in Technical Success, Deployment Management, or Enterprise Customer Success (preferred)
  • Experience delivering training, enablement, or customer-facing technical content (preferred)
  • Domain expertise in Artificial Intelligence, Machine Learning, or Large Language Models; Generative AI Security; Modern cloud concepts and infrastructure; Kubernetes & Helm; Mobile device management (MDM) tools; SaaS platform support; Information security and cybersecurity principles; Containerized environments and orchestration; API integrations; Networking