Senior Customer Success Manager
Obsidian Security
CloudCyber Security
Technical Success Manager, Prompt
SentinelOne
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $128,800 - $160,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityKubernetesLinuxMacOS
About the role
- Lead customers through deployment journeys with structured project management and technical oversight
- Partner with Account Executives, Sales Engineering, and Support to deliver a seamless customer experience
- Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management
- Provide proactive technical resources and digital enablement to drive adoption, feature utilization, and long-term customer health
- Be the voice of the customer internally, ensuring needs and challenges are addressed with urgency and care
- Onboard and guide customers through full deployment cycles, ensuring milestones, timelines, and deliverables are met
- Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices
- Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact
- Work with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution
- Serve as the customer’s advocate during incidents and outages, coordinating internal response and communication
- Develop technical content, learning sessions, and webinars to improve customer adoption and experience
- Provide regular cadence reporting on key success indicators (e.g., feature adoption, deployment progress, customer maturity)
- Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant, ensuring alignment and fit
Requirements
- 5–7+ years of experience in enterprise software (cybersecurity strongly preferred), in roles such as Technical Account Manager, Professional Services Consultant, Customer Success Engineer, or similar
- Proven experience managing complex deployments and technical engagements across large enterprise accounts
- Strong technical background in cybersecurity, endpoint protection, and IT/security architecture
- Knowledge of Windows, MacOS, Linux, and containerized environments
- Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes
- Excellent written and verbal communication skills; able to engage with both technical practitioners and executive stakeholders
- Proficiency in project management tools (e.g., Asana, Jira, Atlassian) and CRM systems (e.g., Salesforce)
- Prior experience in Technical Success, Deployment Management, or Enterprise Customer Success (preferred)
- Experience delivering training, enablement, or customer-facing technical content (preferred)
- Domain expertise in Artificial Intelligence, Machine Learning, or Large Language Models; Generative AI Security; Modern cloud concepts and infrastructure; Kubernetes & Helm; Mobile device management (MDM) tools; SaaS platform support; Information security and cybersecurity principles; Containerized environments and orchestration; API integrations; Networking
