Senior Customer Success Manager

Obsidian Security

full-time

Posted on: 9/3/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $113,000 - $168,000 per year

Senior

CloudCyber Security

About the role

Obsidian Security: secures SaaS applications (Microsoft 365, Salesforce, and more) for global enterprises
Develop and maintain strong relationships with key customers, serving as their primary point of contact for all post-sales activities
Proactively identify opportunities to optimize customer success and satisfaction, driving value realization and adoption
Collaborate with internal teams to advocate for customer needs and influence product enhancements
Lead strategic initiatives to expand product adoption and upsell opportunities within assigned accounts
Drive customer retention through effective renewal strategies and proactive risk mitigation
Provide timely resolution to customer inquiries, issues, and escalations, ensuring a seamless customer experience
Deliver regular business reviews and performance updates to customers
Stay informed about industry trends and best practices to continuously enhance the customer success strategy

5+ years of experience in a customer-facing role in the cybersecurity industry
Strong interpersonal skills with the ability to build rapport and trust with customers at all levels of an organization
Proven track record of driving customer success, retention, and growth metrics
Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely
Analytical mindset with the ability to leverage data and insights to drive informed decision-making
Self-motivated and proactive with a passion for delivering exceptional customer experiences
Ability to thrive in a fast-paced, collaborative environment and adapt to changing priorities
Experience working with CRM systems (e.g., Salesforce) and customer success platforms