Enterprise Customer Success Manager
Ncontracts
Senior Customer Success Manager
Obsidian Security
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $113,000 - $168,000 per year
Job Level
Senior
Tech Stack
CloudCyber Security
About the role
- Obsidian Security: secures SaaS applications (Microsoft 365, Salesforce, and more) for global enterprises
- Develop and maintain strong relationships with key customers, serving as their primary point of contact for all post-sales activities
- Proactively identify opportunities to optimize customer success and satisfaction, driving value realization and adoption
- Collaborate with internal teams to advocate for customer needs and influence product enhancements
- Lead strategic initiatives to expand product adoption and upsell opportunities within assigned accounts
- Drive customer retention through effective renewal strategies and proactive risk mitigation
- Provide timely resolution to customer inquiries, issues, and escalations, ensuring a seamless customer experience
- Deliver regular business reviews and performance updates to customers
- Stay informed about industry trends and best practices to continuously enhance the customer success strategy
Requirements
- 5+ years of experience in a customer-facing role in the cybersecurity industry
- Strong interpersonal skills with the ability to build rapport and trust with customers at all levels of an organization
- Proven track record of driving customer success, retention, and growth metrics
- Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely
- Analytical mindset with the ability to leverage data and insights to drive informed decision-making
- Self-motivated and proactive with a passion for delivering exceptional customer experiences
- Ability to thrive in a fast-paced, collaborative environment and adapt to changing priorities
- Experience working with CRM systems (e.g., Salesforce) and customer success platforms
