Student Consultant
Strata Information Group
CloudCyber SecuritySQL
Job Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityLinuxSQLSwift
About the role
- Guide customers through the adoption journey (onboarding, implementation, and steady state), focusing on the first 90 days
- Provide technical and product knowledge support of post-sales activities to ensure successful customer adoption
- Create a Success Plan including touch points/milestones to map out successful adoption
- Drive swift, high return on investment (ROI) value for customers and accelerate adoption of BeyondTrust products
- Cross-collaborate with Sales, Technical Account Management, Customer Success Management, Renewals, and others to understand customer state
- Execute a world-class customer experience using internal tools, templates, and processes
- Act as the customer’s advocate and liaison, addressing questions, needs, and concerns
Requirements
- 3+ years’ experience in technical presales, technical account management, professional services, and/or technical customer success management.
- Experience in success plans, and customer health scoring
- Strong organizational skills and the ability to handle multiple customers in a fast-paced environment
- Experience in tracking actions, resolving issues, and de-escalating customer concerns
- Excellent verbal and written communication skills
- Proactivity is a must
- Knowledge of Active Directory and GPO
- Knowledge of Network Topology/Layers
- Knowledge of Networking Tools and Utilities
- Knowledge of AV/Firewall Rules and Policies
- Knowledge of Secure “machine to machine” communications
- Knowledge of Virtualization
- Knowledge of Windows Account Administration
- Knowledge of Security software
- SQL experience is a plus
- Scripting language experience is a plus
- Cloud technology experience is a plus
- Linux experience is a plus
- BeyondTrust products (nice to have)
- Cyber Security and Software Trends (nice to have)
- Salesforce (nice to have)
- Gainsight CS and PX (nice to have)
- MS Office (nice to have)
