Global Program Manager – Commercial Life Sciences

Veeva Systems

full-time

Posted on: 9/16/2025

Origin: • 🇺🇸 United States • Pennsylvania

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💰 $100,000 - $200,000 per year

SeniorLead

Cloud

About the role

Service Delivery accountability for Veeva’s Commercial product line at one of our largest customers
Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
Establish post-deployment application management
Support implementation proposals and services contract negotiation
Coordinate Customer Success Manager activities to drive product value and adoption
Coordinate Product Management and Product Support activities
Manage all customer-facing teams and coordinate closely with sales to optimize Veeva products and services to meet customer business needs
Own customer success as the services executive partnering across Product and Sales to deliver Commercial Cloud CRM solutions
Customer-facing role working from customer site, home office, and offsite meetings

7+ years in large-scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing)
Consulting experience across multiple functional areas for enterprise pharma clients
Track record of success leading diverse global teams to deliver large, complex technology implementations to deliver measurable business results
Experience in technology strategy and roadmap development for large pharma customers
Proven executive communication skills
Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
Based in Eastern or Central Time Zone and able to travel up to 50% of the time