Data & Support Analyst I
SmartLight Analytics
SQL
IT Support Technician
Sentinel Blue
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Hawaii, Nevada, Oregon, Utah, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support.
- Perform systems administration work in Office 365, Active Directory and other line of business applications.
- Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
- Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
- Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
- Contribute to reports, briefs, and presentations.
Requirements
- U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
- General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.
- General knowledge of networking and audio-visual support.
- Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.
- Strong communication skills.
Benefits
- Fully paid individual healthcare, vision and dental insurance for the employee.
- Paid certification and training opportunities.
- Three weeks of paid vacation + 10 paid holidays.
- A supportive environment with a focus on keeping healthy work-life balance.
- Retirement benefit (401k) with company match.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
systems administrationOffice 365Active DirectoryvirtualizationWindows 10endpoint managementdesktop supportnetworkingaudio-visual support
Soft skills
communication
Certifications
Secret clearance
