Data & Support Analyst I
SmartLight Analytics
SQL
Technical Support Engineer
Paxos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,401 - $129,883 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations
- Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences
- Proactive Support: Monitor platform activity and collaborate with developers to spot pain points
- Strategic Partnership: Build relationships with big-name institutions as a technical expert
- Continuous Innovation: Document breakthroughs and lead post-incident reviews
- Industry Leadership: Stay plugged into fintech, cloud, blockchain, and SaaS trends
Requirements
- Experience (2-3+ years) in technical support or customer-facing engineering roles
- Thrive in startup environments
- Comfortable collaborating with senior stakeholders
- Deep troubleshooting, documentation, and incident management skills
- Familiarity with modern cloud platforms, APIs, and compliance landscape of fintech
- Appetite for ownership; proactive contribution of ideas
- Bonus: direct experience in blockchain, crypto, or digital asset platforms
Benefits
- Competitive total compensation
- Benefits package
- Equity and bonuses based on performance
- Eligibility for bonuses dependent on job level
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportcustomer-facing engineeringtroubleshootingdocumentationincident managementcloud platformsAPIsblockchaincryptodigital asset platforms
Soft skills
collaborationrelationship buildingproactive contributionownershipadaptability
