Paxos

Systems Engineer

• Design, implement, and maintain scalable, secure, and reliable solutions within multiple IT systems (e.g. Jamf, Intune, Okta, Jira, Google Workspace)
• Lead troubleshooting efforts for complex, multi-system issues.
• Proactively identify performance bottlenecks, security vulnerabilities, and single points of failure.
• Take complete ownership of the project lifecycle for key initiatives.
• Formally mentor junior engineers to elevate the team's skillset.
• Help define and document team standards for engineering excellence.

Senior IT Systems Engineer

Operations

• Propose, own, and define key strategic GDN initiatives and programs with minimal guidance from framing through delivery
• Proactively identify areas of opportunity, assess their value, and build comprehensive execution plans with clear success criteria
• Define measurable success criteria/KPIs and drive cross-functional achievement of the plans
• Continuously evaluate our operational processes or information sharing and improve or replace them via AI-enabled workflows
• Proactively identify and weave business, legal, regulatory, and operational considerations into GDN initiative plans
• Partner with the Head of Network Operations and cross-functional leaders to craft and align on KPIs/multi-quarter strategy
• Iterate on ROI framework for GDN investments to drive maximum KPI impact
• Track market context and competitive dynamics to inform strategic direction
• Maintain strong working relationships and earn trust across Account Management, Business Development, Finance, Legal, Ops, and Product teams
• Communicate program status, strategy, timing, and risks clearly to all stakeholders
• Synthesize complex decisions or opportunities requiring input into crisp, actionable narratives

Manager, Network Strategy – Operations

Support Engineer

• Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service.
• Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys.
• Proactive Support: Go beyond issue reporting to monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients.
• Process Automation: Identify manual, repetitive workflows across the support function and build automations that free the team to focus on higher-impact work and get ahead of customer issues before they surface.
• Brokerage Support: Investigate trade discrepancies, support asset movement, and monitor trade execution quality in close collaboration with Asset and Brokerage Operations teams to keep brokerage clients running without disruption.
• Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos.
• Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth.

Senior IT Systems Engineer

Manager, Network Strategy – Operations

Technical Support Engineer