Technical Support Engineer

Paxos

Technical Support Engineer providing scalable solutions and support for Paxos's customers in the financial technology space. Collaborating across teams to improve customer experience and efficiency.

Posted 6/1/2026full-timeRemote • 🇸🇬 SingaporeMid-LevelSenior💰 SGD 173,990 - SGD 199,000 per yearWebsite

Tech Stack

Tools & technologies

CloudGo

About the role

Key responsibilities & impact

Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service.
Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys.
Proactive Support: Go beyond issue reporting to monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients.
Process Automation: Identify manual, repetitive workflows across the support function and build automations that free the team to focus on higher-impact work and get ahead of customer issues before they surface.
Brokerage Support: Investigate trade discrepancies, support asset movement, and monitor trade execution quality in close collaboration with Asset and Brokerage Operations teams to keep brokerage clients running without disruption.
Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos.
Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth.

Requirements

What you’ll need

2-3+ years in technical support or customer-facing engineering, preferably at a fast-paced fintech or high-growth tech company.
Comfortable operating in environments with limited process—you can prioritize independently, move quickly, and build structure where none exists.
Experienced collaborating with engineers, product managers, and enterprise or institutional clients.
Strong troubleshooting, documentation, and incident management skills; working knowledge of cloud platforms, APIs, and fintech compliance requirements.
Experience with brokerage or trading operations, whether through trade lifecycle support, asset movement, or working alongside ops teams to resolve execution issues.
Exposure to trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or crypto context.
Self-directed and accountable; you surface issues, propose solutions, and follow through without being prompted.
Bonus: hands-on experience with blockchain, crypto, or digital asset platforms.

Benefits

Comp & perks

Offers Equity
Offers Bonus
10% Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingdocumentationincident managementcloud platformsAPIsbrokerage operationstrade lifecycle supportasset movementblockchain

Soft Skills

collaborationprioritizationself-directedaccountabilityproblem-solvingcommunicationrelationship buildinginnovationadaptabilityleadership