Technical Support Specialist
Total Expert
Functional Workday Support Analyst
Fresenius Kabi USA
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $85,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Provide technical support, troubleshooting, and resolution for HRIS (Workday) issues, including configuration errors, data discrepancies, and system functionality concerns.
- Collaborate with Tier 1 support teams, HR, Finance, IT, and external vendors to resolve escalated cases, implement enhancements, and deliver cross-functional system solutions.
- Analyze system performance, identify root causes of issues, and implement corrective actions to ensure data integrity, system stability, and operational efficiency.
- Partner with integration teams to manage and support data interfaces between Workday and other business systems, ensuring seamless and accurate data flow.
- Contribute to system testing, validation, and quality assurance for new configurations, releases, and upgrades to ensure alignment with business requirements.
- Assist with the preparation and updating of HRIS documentation, such as process guides, knowledge base articles, and training materials.
- Assist in the conduction of end-user training sessions and provide ongoing support to enhance user adoption and optimize system utilization.
- Support HR projects, system enhancements, and reporting/analytics initiatives by providing subject matter expertise and actionable insights.
- Ensure compliance with data security, audit requirements, and company policies in all HRIS processes and activities.
Requirements
- Bachelor’s degree in computer science, information systems, business administration, human resources or related field.
- At least 3 years of experience in providing technical support for enterprise systems, preferably Workday, as well as system testing, validation, and documentation.
- Proficiency in configuring Workday system settings, security roles and reports.
- Workday certification(s) such as Workday HCM as well as experience with other enterprise systems or cloud-based applications are a plus.
- Understanding of HR and finance business processes is desirable.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex system issues.
- Ability to prioritize and manage multiple tasks in a fast-paced environment and willingness to learn and adapt to new technologies and processes.
- Excellent communication skills both written and verbal, with the ability to effectively collaborate with diverse teams.
- Demonstrated excellent customer service, interpersonal, organizational and follow up skills.
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Benefits
- medical, dental and vision coverage
- life insurance
- disability
- 401K with company contribution
- wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingsystem configurationdata analysissystem testingvalidationdata integritydata interfacesreportinganalytics
Soft skills
analytical skillsproblem-solving skillscommunication skillscustomer serviceinterpersonal skillsorganizational skillsadaptabilitycollaborationprioritizationfollow-up skills
Certifications
Workday HCM
