Sentinel Blue

Procurement

• Coordinate end-to-end procurement processes for hardware, software, licensing, and services.
• Work with internal teams to gather requirements, validate requests, and ensure accurate ordering.
• Obtain quotes, place orders, and track fulfillment with vendors to ensure timely delivery.
• Coordinate shipping, delivery, and tracking of hardware and related equipment.
• Coordinate with vendors and support ongoing relationships, including communication and issue resolution.
• Support software licensing procurement, renewals, and tracking.
• Maintain accurate records of orders, licenses, warranties, and vendor agreements.
• Monitor upcoming renewals and expirations to help ensure continuity of services.
• Collaborate with finance and billing teams to support alignment between procurement and invoicing.
• Support and help coordinate a small team, including device deployment and related activities.
• Assist with inventory tracking, logistics coordination, and device lifecycle support as needed.

Procurement Manager

Analyst

• Independently resolve complex incidents within Service Desk scope, owning tickets end-to-end with strong documentation and verification.
• Provide escalation support to Analyst I staff and ensure escalations meet SOP standards, including clear context, troubleshooting steps performed, urgency, and client impact.
• Troubleshoot advanced identity, access, and authentication issues, including Entra ID and more complex SSO scenarios.
• Execute Intune work within defined guardrails, including configuration changes and remediation aligned to SOP and change control processes.
• Support more advanced networking-related tickets beyond Analyst I basics within defined scope and standards.
• Perform limited implementation and project work aligned to SOP, validating outcomes and documenting results.
• Submit change requests when required and execute approved changes within scope, including validation and rollback awareness.
• Contribute to post-incident follow-up and structured root cause analysis for material incidents and recurring issues, with a focus on prevention.
• Produce and maintain troubleshooting guides, SOPs, and Confluence knowledge base articles used by Analyst I and II staff.
• Use automation to reduce repeat work, including adapting existing scripts and leveraging RMM workflows; may also write limited PowerShell or Microsoft Graph automation when appropriate.
• Maintain audit-ready ticket records with traceability, identity verification, authorization chains, and documented change activity where required.
• Mentor Analyst I staff through coaching, ticket review, and reinforcement of documentation and escalation standards.

Service Desk Analyst II

Content Marketing Manager

• Work closely with marketing leadership and collaborate across teams to ensure content consistently reinforces Sentinel Blue’s brand and position as a trusted advisor, helping defense contractors strengthen cybersecurity maturity and navigate compliance with confidence.
• Research developments across the CMMC ecosystem, DoD cybersecurity policy, and the broader GovCon cybersecurity landscape, identifying opportunities for Sentinel Blue to contribute timely and authoritative insights.
• Develop and publish thought leadership content that strengthens Sentinel Blue’s voice within the Defense Industrial Base, translating complex cybersecurity and compliance topics into clear, engaging insights.
• Collaborate with subject matter experts, assessors, engineers, and leadership across the organization to transform technical expertise into compelling narratives and educational content that drive curiosity and deeper understanding.
• Coordinate and manage webinar logistics, including scheduling, speaker preparation, platform setup, and supporting content, while assisting with executive thought leadership initiatives such as podcasts and industry discussions through research and content development.
• Create content across multiple formats, including written articles, podcasts, short-form video, and other digital formats.
• Support and contribute to Sentinel Blue’s social media presence, adapting content for platforms such as LinkedIn to amplify thought leadership and engage the Defense Industrial Base community.
• Contribute to editorial calendars and content planning, ensuring consistent publication aligned with Sentinel Blue’s strategic priorities and supporting marketing campaigns, events, and go-to-market initiatives.
• Support multimedia initiatives by researching platforms, coordinating recording logistics, and managing technical setup, ensuring podcast, webinar, or video content is ready for recording, light editing, and distribution.

Systems Engineer

• Configure and maintain endpoint management baselines in Intune (compliance policies, configuration profiles, and remediation work tied to standards).
• Support hybrid identity systems, including Entra ID and on-premises Active Directory.
• Execute patching and lifecycle workflows for operating systems and common applications, including remediation tasks and exceptions.
• Perform change implementation work through Change Requests, including rollout steps, rollback planning, and post-change validation.
• Assist with backup and recovery tasks when assigned, including restore validation.
• Troubleshoot issues that cross endpoint, identity, and core infrastructure, escalating with clear notes and relevant logs when needed.
• Use existing automation and tooling; write small task-level scripts when appropriate, with review from more senior engineers.
• Contribute to KBs, SOPs, runbooks, and clear ticket notes; create new documentation occasionally when a gap is identified.
• Participate in client calls as needed for troubleshooting, change discussions, and project work.

Systems Engineer I

Cloud Engineer

• Own Entra ID and cloud identity work across client environments, including integrations and authentication flows.
• Design and implement Conditional Access patterns, MFA posture, and break-glass access approaches within standards.
• Lead Microsoft 365 workstreams, including tenant configuration improvements and governance-related implementations.
• Own Azure delivery work within the approved stack (VMs, storage, networking, AVD), including troubleshooting and remediation.
• Lead projects end-to-end, including rollout planning, rollback planning, validation, and closure.
• Regularly create SOPs, runbooks, KBs, and diagrams that improve delivery and supportability.
• Build and improve reusable automation (PowerShell, Graph, workflow tooling) and refine existing patterns.
• Drive permanent fixes for recurring issues and reduce repeat incidents through standards, documentation, and automation.
• Participate in client calls as needed and communicate clearly about status, risks, and next steps.

Cloud Engineer II

• Own endpoint management across client environments (Intune compliance, baselines, configuration profiles, firewall rules, and remediation).
• Operate and manage hybrid identity systems, including Entra ID and on-premises Active Directory.
• Drive patching and lifecycle execution, including exception handling, remediation planning, and follow-through for endpoints and on-premise servers.
• Coordinate local/cloud backup and recovery systems and processes, including restore validation and reliability improvements (Veeam exposure is a plus).
• Implement and validate systems changes across servers, virtualization, and core infrastructure fundamentals within approved standards.
• Run changes and projects end-to-end through Change Requests: plan the work, call out risk, execute cleanly, validate results, and document outcomes.
• Build and improve reusable automation (PowerShell, Graph, workflow tooling) and refine existing scripts and patterns with a focus on repeatability.
• Produce SOPs, runbooks, KBs, and diagrams on a regular basis, especially for recurring tasks and common failure modes.
• Participate in client calls as needed and communicate status, options, and next steps in plain language.

Systems Engineer II

• Handle Entra ID administration and cloud identity tasks, including tenant configuration and common identity integrations.
• Assist with Conditional Access and other policy work within established patterns.
• Administer Microsoft 365 services (Exchange, SharePoint, OneDrive, Teams) and tenant configuration tasks.
• Configure Intune device management tasks tied to cloud service delivery (profiles, compliance, baseline enforcement).
• Contribute to Azure work under guidance, including VMs, storage, networking, and AVD within established designs.
• Implement approved changes via Change Requests, including validation and clear documentation of outcomes.
• Use existing RMM automation and tooling; write small task-level scripts when appropriate.
• Execute patch management and lifecycle workflows within standards, including remediation work under guidance.
• Maintain strong operational hygiene in tickets, notes, and documentation; create new KBs/runbooks/SOPs when gaps are found.
• Participate in client calls as needed for troubleshooting, change discussions, and project work.

Cloud Engineer I

Security Operations

• Continuously monitor the Security Information and Event Management (SIEM) dashboard and leverage security tools to detect potential security incidents and anomalies in real-time.
• Analyze incoming alerts to determine their relevance and urgency; effectively distinguish between false and true positives to prioritize response efforts.
• Conduct investigations by gathering context and other relevant logs to understand scope of alert.
• Strictly adhere to established Service Level Agreements (SLAs), Incident Response (IR) playbooks and Standard Operating Procedures (SOPs) to ensure consistent and compliant handling of security events.
• Create, update, and manage tickets in our case management system, ensuring all investigative steps, communications, and findings are thoroughly documented.
• Identify and escalate complex or high-severity incidents to Tier II or Incident Response Team, providing clear details and a comprehensive summary of initial findings.
• Perform basic remediation actions, such as blocking indicators and isolating compromised hosts, when authorized by SOPs or directed by senior personnel.
• Demonstrate excellent verbal and written communication skills, when communicating with team members, clients, and/or stakeholders.
• Contribute to the team’s knowledge base, creating or updating articles, SOPs, and/or playbooks when new trends or resolution methods are identified.