Semperis

Solutions Engineer

• Conduct effective and compelling product demonstrations online and in-person. Lead technical presentations in person and assist sales directors with ROI presentations.
• Conduct proof of concept technical installations directly with customers.
• Collaborate with Sales to identify and create winning sales strategies and new product opportunities
• Use consultative selling to identify customer pain points associated with large directory services environments
• Convey and document technical requirements to and from customers
• Provide input and feedback to engineering teams and development
• Provide pre-sales technical assistance and product education
• Design technical solutions to meet customer’s business, technical, and/or financial goals
• Partner with the Sales team to develop requirements documents, presentations, proposals, and ROI models, and coordinate with a team of support specialists, consultants, or project managers to execute sales objectives or to ensure that all pre-sales customer requirements are documented and transitioned
• Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas
• Willingness to travel to customers or events as necessary

Senior Pre-Sales Solutions Architect

Sales

• Semperis is seeking an Enterprise Sales Director (ESD) who is a self-starter and thrives in a fast-paced, dynamic environment.
• Focused on the Kansas and Missouri region, with primary responsibility for driving growth and expanding enterprise customer relationships across the territory.
• Develop professional productive relationships with new accounts, while ensuring consistent pipeline development, and closed business opportunities in your respective Territory.
• Establish and maintain professional relationships with new and existing accounts
• Qualify, manage and support leads from marketing campaigns and sales opportunities, and progress opportunities through closure. Convert SQLs from our BDR team into closed/won opportunities
• Own the market in your territory through trusted partner relationships and strategic alliances along with territory Channel Director
• Continuously build new pipeline and exceed assigned growth goals
• Proactively seek new business opportunities in the market
• Conduct prospecting efforts to generate leads
• Conduct discovery calls to identify client needs and advise appropriate Semperis products
• Maintain up-to-date knowledge on new products, services and pricing models
• Build long-term trusted relationships with clients, partners and internal teams

Enterprise Sales Director

Learning and Development

• Lead engaging, interactive training sessions and workshops for employees across various teams.
• Adapt facilitation style to different audiences and learning needs.
• Provide coaching and support to employees and managers to enhance workplace effectiveness.
• Design and develop training programs, including instructor-led training (ILT), virtual training (VILT), and e-learning.
• Apply instructional design principles to create engaging and effective learning experiences.
• Customize global training materials for the Israeli audience.
• Partner with the LMS Admin to upload courses, track attendance, and provide reporting.
• Coordinate training logistics, such as scheduling, enrollment, and communications.
• Evaluate the impact of training programs using feedback and performance metrics.
• Collaborate with global and regional teams to implement L&D initiatives.
• Oversee training event planning and execution, ensuring smooth delivery.
• Work cross-functionally to identify learning needs and recommend solutions.

Learning and Development Partner

Accountant

• Take part in the monthly, quarterly, and annual closing process according to US GAAP
• Review and analyze agreements with customers and partners to ensure proper billing, revenue recognition (ASC-606) and other accounting standards or internal policies are met
• Manage month-end closing processes including preparing monthly revenue recognition, monthly revenue analytics, and deferred revenue account reconciliations.
• Prepare and maintain various reports supporting business needs – including support for ARR reporting
• Participate in ad-hoc projects to enhance current workflows and procedures internally, and in conjunction with other departments and external auditors
• Develop and document internal controls and processes
• Serve as a business partner and provide ongoing support for our customer-facing teams
• Take part in implementing and communicating new finance policies

Revenue Accountant

• Take part in the monthly, quarterly, and annual closing process according to US GAAP
• Review and analyze agreements with customers and partners to ensure proper billing, revenue recognition (ASC-606) and other accounting standards or internal policies are met
• Manage month-end closing processes including preparing monthly revenue recognition, monthly revenue analytics, and deferred revenue account reconciliations.
• Prepare and maintain various reports supporting business needs – including support for ARR reporting
• Participate in ad-hoc projects to enhance current workflows and procedures internally, and in conjunction with other departments and external auditors
• Develop and document internal controls and processes
• Serve as a business partner and provide ongoing support for our customer-facing teams
• Take part in implementing and communicating new finance policies
• Assistance with ad hoc tasks as needed, both revenue and business-related

Customer Success Manager

• Ensure customer success and satisfaction with products.
• Collaborate with cross-functional teams including Technical Delivery and Sales teams.
• Onboard new customers and ensure successful implementation of solutions.

Enterprise Customer Success Manager

Support Engineer

• Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
• Develops and maintains in-depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support.
• Monitor the Support Queue to ensure all SLA are being met.
• Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).
• Experience with Cloud technologies like Azure, AWS, and Google.
• Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce.
• Create Knowledge base articles on a regular basis to grow and mature our KB repository.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Successfully anticipates, identifies, and resolves issues/concerns both internally and externally.
• Develops and presents solutions to appropriate parties. Professionally and proactively handles problems and/or conflict resolution.
• Uses sound judgment regarding escalation of issues to client or company management.
• Meets time requirements for all assignments, with minimal reminders. Prioritizes work effectively and actively works to find more efficient ways to accomplish assignments and tasks.
• Provide pre-sales technical assistance and product education
• Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas.
• Willingness to travel to customers or events as necessary.

Product Support Engineer

• Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
• Develops and maintains in-depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support.
• Monitor the Support Queue to ensure all SLA are being met.
• Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).
• Experience with Cloud technologies like Azure, AWS, and Google.
• Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce.
• Create Knowledge base articles on a regular basis to grow and mature our KB repository.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Successfully anticipates, identifies, and resolves issues/concerns both internally and externally.
• Develops and presents solutions to appropriate parties. Professionally and proactively handles problems and/or conflict resolution.
• Uses sound judgment regarding escalation of issues to client or company management.
• Meets time requirements for all assignments, with minimal reminders. Prioritizes work effectively and actively works to find more efficient ways to accomplish assignments and tasks.
• Provide pre-sales technical assistance and product education
• Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas
• Willingness to travel to customers or events as necessary

• Manage and mentor a team of Product Support Engineers.
• Handle customer escalations and troubleshoot complex issues.
• Ensure seamless product support delivery.
• Measure success through KPIs: response and resolution time, customer satisfaction score, case closure rate.
• Conduct performance management and personal development plans for team.
• Oversee product upgrades in customer environments.
• Collaborate with cross-functional teams to resolve escalated customer issues.

Product Support Engineer – Team Lead

• Design, develop, and implement proprietary automation frameworks to support enterprise-scale Active Directory and hybrid cloud environments.
• Perform systems engineering and software systems integration for complex infrastructure and application environments.
• Develop automation modules and scripts to streamline deployment, configuration, and testing of cloud and on-premises systems.
• Analyze system requirements, design technical solutions, and ensure seamless integration of hardware, software, and network components.
• Collaborate with cross-functional teams to support system recovery, scalability, and security needs.
• Conduct validation, troubleshooting, and optimization of automated solutions to meet evolving business and technical requirements.

• Establish and maintain professional relationships with new and existing accounts.
• Qualify, manage and support leads from marketing campaigns and sales opportunities, and progress opportunities through closure. Convert SQLs from our SDR team into closed/won opportunities.
• Own the market in your territory through trusted partner relationships and strategic alliances along with territory Channel Director.
• Continuously build new pipeline and exceed assigned growth goals.
• Proactively seek new business opportunities in the market.
• Conduct prospecting efforts to generate leads
• Conduct discovery calls to identify client needs and advise appropriate Semperis products.
• Maintain up-to-date knowledge on new products, services and pricing models.
• Build long-term trusted relationships with clients, partners and internal teams

Security Engineer

• Engineer and operate identity security controls, including just-in-time access, privileged elevation, federation, conditional access, strong authentication, and least-privilege patterns.
• Strengthen identity governance across cloud and enterprise environments, including role design, access reviews, and lifecycle processes.
• Build and maintain cloud guardrails across multi-cloud environments (policies, blueprints, configuration rules, organizational guardrails).
• Implement and tune cloud security posture / CNAPP capabilities to continuously monitor, prioritize, and reduce misconfigurations and exposed risks.
• Analyze cloud IAM configurations and identity behavior to identify risky patterns, excessive permissions, and gaps in controls.
• Enhance endpoint security through EDR tuning, hardening baselines, and consistent configuration enforcement.
• Own key corporate security controls across email, collaboration, endpoints, cloud applications, and endpoint privilege management.
• Support data protection initiatives, including DLP/DSPM policies, classifications, and monitoring, with a focus on usable, business-aligned controls.
• Develop automation and tooling (for example, using scripting languages and workflow/serverless automation services) to improve visibility, consistency, and reduce manual effort.
• Build scalable, business-aligned security controls that integrate smoothly into engineering, IT, and operational workflows.
• Contribute to the long-term security architecture and strategy for identity, cloud, endpoints, and data protection.
• Lead small to medium security projects end-to-end: define scope, align stakeholders, implement, and follow through on outcomes.
• Collaborate with compliance and risk teams to maintain and audit controls aligned with relevant frameworks and certifications.
• Provide guidance and mentorship to cross-functional teams on secure patterns and best practices.

Senior Security Engineer

• Building, leading, and developing a high-performing team of Customer Success leaders across the Americas
• Driving GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality through your management team
• Ensuring the Americas CS organization is designed to prioritize adoption and value realization
• Acting as the senior CS partner to Sales leadership in the region
• Elevating the leadership bench so Team Leads / Managers can coach teams on cyber product adoption

Area VP, Customer Success

Product Manager

• Define and implement product strategy and roadmap for our Crisis Management product line, ensuring alignment with company goals and market needs.
• Lead a team of product managers, fostering a culture of innovation and excellence. Provide guidance, mentoring, and career development opportunities for the team.
• Collaborate closely with engineering, sales, marketing, and customer success teams to ensure seamless product development, launch, and ongoing performance.
• Conduct competitive analysis and market research to identify trends, opportunities, and threats. Use this data to inform product strategy and positioning.
• Translate business-to-technical requirements, and vice-versa, ensuring all stakeholders have a clear understanding of project goals and expectations.
• Foster a customer-centric mindset across the product team, advocating for user needs and driving customer satisfaction.
• Represent the product team in executive meetings and present product strategy, progress, and key metrics to stakeholders.
• Manage the end-to-end product lifecycle, from concept to launch to post-launch performance evaluation.

Senior Pre-Sales Solutions Architect

Enterprise Sales Director

Learning and Development Partner

Learning and Development Partner

Revenue Accountant

Revenue Accountant

Enterprise Customer Success Manager

Product Support Engineer

Product Support Engineer

Product Support Engineer – Team Lead

Solutions Engineer

Enterprise Sales Director

Senior Security Engineer

Area VP, Customer Success

Director of Product Management