Area VP, Customer Success

Semperis

Area VP for Customer Success leading a high-performing customer success team across the Americas with a focus on cybersecurity. Building strategies to drive customer retention and expansion.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Building, leading, and developing a high-performing team of Customer Success leaders across the Americas
Driving GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality through your management team
Ensuring the Americas CS organization is designed to prioritize adoption and value realization
Acting as the senior CS partner to Sales leadership in the region
Elevating the leadership bench so Team Leads / Managers can coach teams on cyber product adoption

Requirements

What you’ll need

8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles
3+ years leading leaders in a high-growth B2B SaaS or cybersecurity company
Experience in a cyber product/services company where success depends on product adoption, use-case activation, value realization
Demonstrated success working with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, analysts, and executive buyers
Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through adoption, customer strategy, and renewal defense
Track record of building and coaching teams that consistently hit GRR, NRR, CSQL, adoption, and advocacy targets

Benefits

Comp & perks

Health insurance
401(k)
Flexible work arrangements
Professional development
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessTechnical Account ManagementAccount ManagementB2B SaaScybersecurityproduct adoptionuse-case activationvalue realizationGRRNRR

Soft Skills

leadershipcoachingpartnership buildinginfluenceteam developmentcommunicationstrategic thinkingadvocacycollaborationmanagement