FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesDNS
About the role
Key responsibilities & impact- Manage and mentor a team of Product Support Engineers.
- Handle customer escalations and troubleshoot complex issues.
- Ensure seamless product support delivery.
- Measure success through KPIs: response and resolution time, customer satisfaction score, case closure rate.
- Conduct performance management and personal development plans for team.
- Oversee product upgrades in customer environments.
- Collaborate with cross-functional teams to resolve escalated customer issues.
Requirements
What you’ll need- 4+ years of experience in product support with leadership responsibilities.
- Deep understanding of Semperis products and technologies.
- Strong experience with Active Directory, O365, and related identity and access management systems.
- Proficiency with DNS, networking, and security protocols.
- Expertise in PowerShell and scripting for automation and troubleshooting.
- Strong verbal and written communication skills, with the ability to explain technical issues to various stakeholders.
- Experience in a software company supporting production environments and solving customer issues.
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Active DirectoryO365identity and access managementDNSnetworkingsecurity protocolsPowerShellscriptingautomationtroubleshooting
Soft Skills
leadershipcommunicationcustomer serviceproblem-solvingmentoringcollaborationperformance managementpersonal development