SeatGeek

Developer Relations

• Design, build, and support shared platform systems and tooling that help teams across SeatGeek develop and run services reliably
• Partner with engineering and product teams to address performance, scalability, and reliability needs as our marketplace and business grow
• Contribute to system reliability, observability, security, and scalability through automation and well-considered abstractions
• Participate in operating production systems, including supporting releases, taking part in an on-call rotation, and responding to incidents and support requests with guidance and collaboration from the team
• Collaborate across teams and disciplines to identify friction and improve how software is built and operated at SeatGeek
• Help evolve internal platforms, APIs, standards, and shared tooling to improve reliability and developer experience over time
• Participate in evaluating new technologies and patterns, balancing short-term needs with long-term maintainability and operational health
• Use automation and emerging tools, including AI-assisted workflows, to improve development and operational efficiency
• Share context and learnings through documentation, design discussions, and collaboration across teams

Software Engineer, Developer Experience

Full-stack Engineer

Senior Software Engineer, Platform

• Design, build, and operate shared cloud and networking platforms that support a modern, containerized, service-oriented architecture
• Improve reliability, observability, security, and scalability through automation, standards, and well-considered abstractions
• Engineer resilient and observable networking infrastructure that supports a diverse set of workloads across regions and environments
• Build and maintain golden paths for compute, networking, and infrastructure to help teams deploy and operate services safely
• Participate in operating production systems, including supporting releases, taking part in an on-call rotation, and contributing to incident response and follow-up work
• Partner with application and platform teams to reduce friction in deployment, routing, monitoring, and scaling
• Help evolve shared infrastructure tooling, APIs, and standards to improve reliability and developer experience over time
• Evaluate new technologies and patterns with a focus on maintainability and operational health
• Use automation and AI-assisted workflows to improve development and operational efficiency
• Share context and learnings through documentation, design discussions, and mentorship

Senior Software Engineer, Cloud Platform

Marketing

• Be the main marketing point of contact for SeatGeek’s enterprise clients, working with clients ranging from the Dallas Cowboys and AT&T Stadium, to major events like the PGA Championship, to major arenas with nightly concerts and sporting events like Rocket Arena
• Work across SeatGeek’s marketing team to take dedicated efforts to assist clients during peak demand moments
• Build out efficient processes to scale efforts across SeatGeek’s growing client base, making sure we are able to support and empower all clients
• Partner with SeatGeek’s Client Services team to ensure SeatGeek’s marketing team is prioritizing the right clients at the right times
• Report back to clients on SeatGeek marketing initiatives, using strong data analytics skills to highlight the impact SeatGeek drives
• Represent SeatGeek marketing in various forums, from quarterly client meetings to Annual Business Reviews

Senior Client Marketing Strategist

Product Designer

• Deeply understand the needs, motivations, and behaviors of fans, sellers, teams, and artists
• Set direction by creating clear and impactful strategies while also sweating the details through execution and launch
• Balance speed and quality with a focus on driving impact through both optimizations and 0-1 product development
• Demonstrate outstanding design skills and a passion for experimentation, data, and systems thinking
• Collaboratively improve our component systems to ensure consistent, high quality experiences

Senior UX Designer

Human Resources

• Define and evolve a multi-year global rewards philosophy
• Act as a key advisor to the CEO, CFO, and CHRO
• Lead the preparation for Compensation Committee meetings
• Design innovative equity programs that align with long-term shareholder value
• Partner closely with Finance to build sophisticated models for merit cycles, promotions, and equity burn rates
• Ensure our team understands the value of their equity, benefits, and perks
• Lead in leveraging AI and automation to streamline HR Operations
• Manage and mentor a high-performing team of compensation, benefits, and ops professionals

Head of Total Rewards – HR Operations

Customer Support

• Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
• Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
• Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
• Go above and beyond for our customers
• Attend 1 on 1 and group strategy meetings weekly
• As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole

Customer Service, Event Expert

• Run a modern, containerized service-oriented architecture using industry-leading software development practices
• Ship code to production many times a day
• Solve complex performance problems, build elegant fan experiences, empower a data-driven business and scale our software to support our booming business
• Build powerful and performant integrations between systems that create delightful experiences for our fans and internal stakeholders, and enhance our brand
• Evaluate new technologies and improve our software stack to keep our technological edge
• Leverage cutting-edge AI tools to bring ideas to life faster than ever while upholding SeatGeek’s technical and product standards
• Work across team and discipline boundaries to develop the best product in our industry

Software Engineer – Support Experience

Product Manager

• Lead the evolution of a historically “keep-the-lights-on” function into a strategic, innovation-oriented payments organization that consistently identifies opportunities for differentiation and long-term value
• Define the vision for the next evolution of payments tooling at SeatGeek — including B2B2C capabilities that power our clients and the fans they serve
• Work closely with compliance, legal, risk, engineering, and business partners to design systems that meet their needs, dependencies and priorities - without compromising on customer experience
• Lead coordination with external payments partners, ensuring smooth execution across features, reliability, and client commitment
• Proactively communicate updates on deliverables and outcomes to stakeholders, and be an ambassador for your product area to the product team and broader organization

Senior Product Manager, Payments

Data Analyst

• Join a team of Data Analysts that influences the directions in which we push our Supply product as we seek to create even greater value for our customers over time
• Define, evaluate, and monitor key metrics, understanding the root causes of changes, and proactively surface insights to Money Movement leadership
• Perform A/B test analysis in partnership with the Checkout Product Team within our existing suite of tools and platforms. Deep dive into results to gather insights to shape the experimentation roadmap
• Conduct exploratory analysis to identify areas to optimize our payment options and influence customers towards certain payment methods
• Measure how different costs factor into our net take and work closely with Supply Product teams to identify areas that we could improve
• Work closely with data and product team stakeholders to build lasting data modeling solutions, including automating analyses and authoring pipelines via SQL-based ETL frameworks
• Communicate key learnings and recommendations to product teams in a manner that productively influences decision making

Senior Data Analyst, Supply Product

• Act as a credible and influential advisor (and trusted confidant) to employees, managers, and business leaders; and a thoughtful change champion for the department you support
• Support managers in performance management, including performance assessments, coaching, advancement, and recognition
• Execute the HRBP team's operations and processes, including supporting ongoing People processes (calibration, performance review, compensation review, headcount planning, development, etc.), as well as administration, reporting, and documentation standards and preparation
• Support and resolve employee relations issues, including training managers to handle sensitive matters, partnering with leaders on complex employment matters, and supporting objective, thorough investigations
• Leverage data and tools to influence decision-making with partners and business units
• Support the design and successful implementation of key People Team programs, processes, and tools
• Help enable career paths within respective business units(s) and continuously think about new ways of defining and improving career development
• Provide HR policy guidance and interpretation, with a critical eye toward developing new policies, clarifying existing ones, and sunsetting outdated ones as needed
• Support engagement survey action planning within the business unit(s)
• Provide general thought partnership on initiatives to improve culture and team effectiveness