SeatGeek

Product Manager

• Build on our vision and strategy for SeatGeek’s event screen experience, and define how millions of fans decide which seat turns into a lifelong memory
• Alongside your engineering, design, and analytics counterparts, drive execution across a roadmap of small growth-focused wins and larger differentiated bets that improve our fan experience & create business impact
• Blend user, data, and domain knowledge to identify opportunities and define intuitive user experiences that abstract away the complexity of ticketing
• Ensure strong adoption of new features from both fans and our partners, working with marketing on go-to-market strategies that drive success
• Stay on the bleeding edge of consumer shopping behaviour and where AI & emerging technology is re-shaping how fans shop for tickets
• Build and maintain strong relationships with clients, and internal marketing & operations teams, particularly in advocating for where new or improved content can redefine the fan experience in your area – think video, images, maps, view from seat etc.
• Advocate for and act as an ambassador to the rest of the company for the event screen experience, evangelizing work and celebrating wins. Collaborate with other PMs in terms of dependencies, opportunities, and influence on enterprise shopping use cases
• Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices

Lead Product Manager, Shopping Experience

Communications

• Support SeatGeek’s PR and communications strategy across both our consumer brand and our enterprise partnerships business
• Draft communications assets — press releases, talking points, media briefs, internal updates — in partnership with senior team members
• Build and maintain relationships with media across tech, business, sports/entertainment and track opportunities to raise SeatGeek’s profile
• Develop creative, data-driven stories that highlight SeatGeek’s unique perspective on live event and fan behavior trends
• Oversee our press alias and manage SeatGeek’s issues and rapid-response efforts — from triaging inbound inquiries to drafting holding statements, FAQs, and response materials
• Own the operating rhythm for the comms team: help manage weekly agendas, trackers, editorial/communications calendars and team check-ins
• Monitor media coverage, analyse outcomes and surface measurement-insights that help guide what we do next

Senior Communications Associate

Customer Success Manager

• Manage, coach, and develop the US Client Success team, including direct leadership of managers and CSMs
• Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership
• Drive commercial growth by owning and closely managing revenue targets, client health, and adoption across the portfolio
• Drive monetization across the client base by standardizing approaches, ensuring Client Success is a reliable revenue driver for clients and SeatGeek
• Partner with CSMs and leadership on enterprise deal planning, renewal negotiations, and overall client execution
• Serve as a trusted partner to executives and operators at major sports teams and venues, influencing short-term decision making and long-term growth
• Act as senior escalation point on complex issues, ensuring flawless delivery and client satisfaction
• Lead strategic initiatives to scale the CS organization, designing and implementing systems, processes, and tools to support a rapidly expanding client base
• Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others to ensure alignment to advocate for investments for scale
• Leverage data and insights to inform client performance and influence internal strategy
• Represent SeatGeek at client meetings, including annual business reviews, and industry events

Director, Client Success

3D Artist

• Design and deliver top-tier motion assets across marketing, paid social platforms, and product storytelling
• Partner closely with designers, copywriters, and marketers to bring creative concepts to life through animation and motion
• Help evolve SeatGeek’s motion language — developing toolkits, templates, and systems that keep our brand dynamic and consistent
• Balance craft and speed in a fast-moving, test-and-learn environment
• Stay ahead of creative trends, technology (including AI tools), and new storytelling formats in sports, music, and culture
• Collaborate across teams, from brand and growth to product and partnerships, ensuring every piece of motion connects back to our mission: making live experiences better

Senior Motion Designer

Product Marketing

• Craft differentiated, unified positioning, messaging, RTBs and go-to-market plans for our product solutions, with a prioritized focus on our enterprise audiences and their fans
• Develop a comprehensive understanding of product offerings for both clients and fans, a deep understanding of our client base and their core needs, our differentiators v. key competitors, and the biggest opportunities for us to grow
• Create programs and content that help our clients and their fans get the most value out of SeatGeek products
• Contribute to core sales and marketing assets such as pitch decks, case studies, one-pagers, and more
• Maintain strong relationships with XFN partners to both enhance their work and successfully complete your own, including Product, Marketing, Comms, Sales, Client Success, Analytics, and Finance
• Leverage competitive and customer insights to drive pricing and packaging for new and existing products

Product Marketing Lead

Android Engineer

• Help define what mobile means for an entire industry
• Continuously improve the application architecture
• Own the development of new features, from conception, through design and development, to release
• Partner with, teach, and learn from other Android engineers and other teams
• Collaborate with our design team to set new standards for app beauty and usability on Android

Senior Android Engineer

Content Manager

• Shape and scale content to drive SeatGeek’s growth with a focus on AI-powered search and discoverability
• Identify high-impact content opportunities based on AI search trends, fan behaviors, and evolving content formats
• Partner with product, engineering, analytics, event operations, and marketing to align content initiatives with the roadmap and measure results
• Build frameworks to scale high-performing content across integrated and non-integrated events
• Implement AI and semantic SEO strategies to position SeatGeek as a trusted authority
• Define and enforce content standards, usage guidelines, and rights compliance
• Source video, imagery, and descriptions from partners, fans, creators, third-party providers, and AI-enabled tools
• Partner with product teams to enhance tools and processes for managing and scaling content
• Champion AI and emerging technologies to elevate discovery, curation, and personalization
• Cultivate a network of internal and external contributors to enrich event content

Lead Content Strategist

Machine Learning Engineer

• Run a modern, containerized service-oriented architecture using industry-leading software development practices
• Ship code to production many times a day
• Solve complex performance problems, build a many-sided marketplace, empower a data-driven business and scale our software to support our booming business
• Build performant, beautiful, inclusive user interfaces that delight our users and enhance our brand
• Evaluate new technologies and improve our software stack to keep our technological edge
• Leverage cutting-edge AI tools to bring ideas to life faster than ever while upholding SeatGeek’s technical and product standards
• Work across team and discipline boundaries to develop the best product in our industry

Senior Machine Learning Engineer

Product Designer

• SeatGeek's user experience team is seeking a lead designer to change live experiences. This person is highly skilled in behavioral design, systems design, and storytelling. They will define strategies, provide end-to-end craft and thought leadership, and partner seamlessly with cross-functional partners across product, engineering, product marketing, customer success, and more. This person will connect the dots into a cohesive vision across the various verticals of SeatGeek's business, and evolve our platform to become the best-in-class ticketing platform on the market.
• What you’ll do:
• Deeply understand the needs, motivations, and behaviors of fans, sellers, teams, and artists
• Set direction by creating clear and impactful strategies while also sweating the details through execution and launch
• Balance speed and quality with a focus on driving impact through both optimizations and 0-1 product development
• Demonstrate outstanding design skills and a passion for experimentation, data, and systems thinking
• Collaboratively improve our component systems to ensure consistent, high quality experiences

Lead UX Designer

Accountant

• The Staff Accountant at SeatGeek plays a key role in the accurate and timely recording of financial transactions and supports the monthly, quarterly, and annual close activities. They work closely with Senior Accountants, Senior Managers, and other departments to ensure completeness and accuracy of general ledger balances, reconciliations, payment processing, and accounting compliance across multiple subsidiaries.
• Complete monthly bank reconciliations for all cash and investment accounts, supporting account balances with proper documentation, and escalate discrepancies for resolution
• Prepare and post journal entries for payroll, accruals, prepaids, and various expense items based on established accounting procedures and supporting documentation
• Prepare and review invoices for ticket sales, professional services, and license/maintenance-related billings using NetSuite and Salesforce integration, ensuring billing is accurate and sent to clients
• Manage and reconcile prepaid assets (e.g., bonus expenses, vendor advances), calculate monthly amortization and record journal entries
• Assist with special projects and ad-hoc analysis as assigned by Senior Accountant, Senior Manager, or Director
• Participate in SOX and operational controls, including preparing evidence for internal and external audits

Staff Accountant

• Transform live experiences and evolve SeatGeek’s ticketing platform into a best-in-class product
• Shape strategy and set direction by creating clear, impactful strategies
• Provide end-to-end craft leadership from concept to polished delivery
• Partner across product, engineering, marketing, and success teams
• Deeply understand needs, motivations, and behaviors of fans, sellers, teams, and artists
• Balance speed and quality, driving impact through optimizations and 0–1 product development
• Demonstrate outstanding design skills and a passion for experimentation, data, and systems thinking
• Collaboratively improve component systems to ensure consistent, high-quality experiences
• Troubleshoot and unblock live experience challenges

Staff UX Designer

Strategy

• Become a trusted business advisor to C-level executives in sports and live entertainment
• Partner with sales in generating opportunities, progressing prospects through the sales funnel, developing stakeholder relationships, and winning buy in
• Facilitate immersive on-site business value workshops with a cross-section of decision makers, and synthesize findings into compelling sales presentations
• Conduct deep discovery on prospect objectives, challenges, technical requirements, and current-state pain points
• Educate prospects on the core capabilities, use cases and value drivers of the SeatGeek platform and influence their outlook on ticketing strategy, requirements & success criteria
• Co-innovate with prospects to shape future whitespace technical capabilities, and advocate internally to prioritize those concepts on our product roadmap
• Calculate and defend incremental revenue & cost savings projections for prospects based on past business performance and relevant SeatGeek client results
• Serve as an industry thought leader by staying up to date on industry and market research, competitor reports, best practices and macro trends; represent the SeatGeek vision at industry conferences, dinners, and workshops
• Proactively collaborate cross-functionally with Marketing, Product, Client Services, and other internal stakeholders to share actionable feedback and work on joint solutions and improvement opportunities
• Develop repeatable processes and approaches to enable a scalable sales approach

Senior Commercial Strategy Lead

• Design, build, and deploy machine learning models and systems that operate reliably at scale in production
• Build and maintain ML infrastructure including feature stores, model serving platforms, and real-time inference pipelines
• Embed on a product engineering team and collaborate closely with data scientists, PMs, and Software Engineers to translate research and experimental models into production-ready systems
• Solve complex technical challenges unique to the ticketing industry, including real-time pricing optimization, demand forecasting, and fraud detection
• Develop automated ML pipelines for training, validation, deployment, and monitoring using MLOps best practices
• Work across team and discipline boundaries to evangelize ML capabilities and build them into SeatGeek's core product offerings

Full-stack Engineer

• Build software and tooling that powers our Enterprise Data Services, providing industry-leading data products and services to top sporting and entertainment organizations throughout the world
• Mentor other engineers in the team and help them grow technically
• Lead by example by producing clean, well tested code, thorough documentation, runbooks and operational excellence
• Partner closely with a Product Team to develop requirements for delivering complex data-driven products
• Communicate and collaborate with stakeholders throughout the company to institute best practices aimed at managing data quality
• Contribute to rearchitecting and building the next generation of data solutions for enterprise clients

Senior Software Engineer, Data Products

Accounts Payable

• Review all invoices received, determine appropriate general ledger coding, and enter invoices into our AP tool (Zip) with required supporting documentation
• Partner with business stakeholders to route invoices for approval and follow up to ensure timely processing
• Facilitate weekly payment runs, helping ensure vendors are paid accurately and on schedule
• Maintain and update purchase orders, collaborating with procurement and business teams to resolve discrepancies
• Provide support on travel & expense (T&E) and corporate credit card spend compliance, including reviewing, coding, and ensuring adherence to company policies
• Communicate with vendors and internal teams to resolve invoice or payment issues, including discrepancies, past due amounts, and credits
• Archive invoices and supporting documentation, ensuring adherence to audit and compliance requirements
• Assist with month-end close by reconciling AP-related accounts and providing supporting schedules
• Participate in financial and regulatory audits by gathering and presenting AP documentation
• Proactively suggest process improvements to enhance efficiency and accuracy within AP operations

Senior Accounts Payable Specialist

• Complete monthly bank reconciliations for all cash and investment accounts, supporting account balances with proper documentation, and escalate discrepancies for resolution
• Prepare and post journal entries for payroll, accruals, prepaids, and various expense items based on established accounting procedures and supporting documentation
• Prepare and review invoices for ticket sales, professional services, and license/maintenance-related billings using NetSuite and Salesforce integration, ensuring billing is accurate and sent to clients
• Manage and reconcile prepaid assets (e.g., bonus expenses, vendor advances), calculate monthly amortization and record journal entries
• Assist with special projects and ad-hoc analysis as assigned by Senior Accountant, Senior Manager, or Director
• Participate in SOX and operational controls, including preparing evidence for internal and external audits

Operations

• Independently execute daily management (ingesting new inventory, monitoring existing positions, and coordinating execution) of portfolios on both Primary and Secondary markets
• Manage any upstream issues that are surfaced by CX/BX with respect to any SeatGeekIQ managed tickets (Buyback/Fraud/Direct Inventory/etc.) including maintaining, guiding, and setting expectations with CX regarding ticket transfer policies and communicating with rev ops on refund processing
• Deal on a daily basis with any downstream issues that are surfaced by BX/DTI/Uploader with resold inventory such as upgrade orders, broken or unfulfilled orders, or other errors
• Maintain our set of 30+ accounts that we sell inventory out of and accept inventory to. This includes set up on uploader, transfer within accounts, resolving ticket type issues, and creation of any new accounts
• Follow the Flex/Buyback process by manually tracking all tickets that are not managed or partially managed by the team through our SAPIENT tool including ticket confirmation, relisting, and inputting sales
• Execute SeatGeekIQ processes related to our business, finance, and inventory workflows
• Work with internal stakeholders to improve daily operations processes
• Collaborate with other internal teams and external vendors to resolve any portfolio discrepancies
• Ensure healthy and efficient SeatGeekIQ operations and supporting SeatGeekIQ’s performance against core KPIs
• In the long term - improve existing processes and scale the number of tickets the Ops team can manage as well as manage a team of Ops members and make key decisions with financial impact to the portfolios

Lead Product Manager, Shopping Experience

Senior Communications Associate

Director, Client Success

Senior Motion Designer

Product Marketing Lead

Senior Android Engineer

Lead Content Strategist

Senior Machine Learning Engineer

Lead UX Designer

Staff Accountant

Staff UX Designer

Senior Commercial Strategy Lead

Senior Machine Learning Engineer

Senior Software Engineer, Data Products

Senior Accounts Payable Specialist

Staff Accountant

Portfolio Operations Senior Analyst