Service Desk Analyst
Centorrino Technologies
Technical Support Representative I
Seagull Scientific
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteSalary
💰 $46,400 - $68,000 per year
Job Level
Mid-LevelSenior
About the role
- First line of communication with external customers via email, chat, and phone
- Provide technical assistance on Seagull Software on-premises and SaaS solutions (BarTender) and printer drivers
- Identify, troubleshoot, and resolve technical issues relating to enterprise software and third-party applications
- Escalate issues to higher support tiers as needed
- Research and answer miscellaneous questions about software capabilities from resellers and end users
- Identify and record details about support tickets and contribute to documentation and the Knowledge Base
- Suggest improvements to product and work closely with Engineering, IT, QA, and Sales
- Take on special tasks and projects such as report writing, product documentation, and programming
- Provide a World-Class customer experience
Requirements
- Prior experience as a technical support representative
- Excellent customer service and troubleshooting skills
- Strong knowledge of Windows operating systems
- Technical aptitude and ability to quickly learn new software
- Strong written and verbal communication skills in English
- Problem-solving ability and active listening skills
- Ability to collaborate with different teams and work independently
- Availability to work an 8.5 hour shift between 7AM - 6PM PST, including some weekends
- Must be authorized to work in the US without visa sponsorship upon hire
- Preferred: Computer Science Degree or Technology Certification
- Preferred: Completion of CompTIA A+ certification
- Preferred: Spanish fluency (stipend may apply)
