Support Engineer

• First line of communication with external customers via email, chat, and phone
• Provide technical assistance on Seagull Software on-premises and SaaS solutions (BarTender) and printer drivers
• Identify, troubleshoot, and resolve technical issues relating to enterprise software and third-party applications
• Escalate issues to higher support tiers as needed
• Research and answer miscellaneous questions about software capabilities from resellers and end users
• Identify and record details about support tickets and contribute to documentation and the Knowledge Base
• Suggest improvements to product and work closely with Engineering, IT, QA, and Sales
• Take on special tasks and projects such as report writing, product documentation, and programming
• Provide a World-Class customer experience

Technical Support Representative I

Support Operations Analyst

Technical Support Specialist

Technical Support Specialist

Technical Support Engineer

Customer and Technical Support Consultant – Chemistry