Customer Support Representative
Apiture
full-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Report to the Director of Customer Support and support financial institutions using Apiture software
- Handle calls, help desk tickets, and emails from financial institutions in a friendly, resolution-oriented manner
- Diagnose production-level issues, develop and employ workarounds, and communicate resolutions to affected users
- Spot trends among tickets to identify root causes of issues
- Work with Product, QA, and Development teams to ensure larger issues are prioritized and resolved
- Help inform Product team on customer feedback and usability improvements
- Ensure compliance with Apiture policies, standards, and procedures
Requirements
- Bachelors degree preferred or commensurate industry experience
- Experienced with working with customers in a technical/software support capacity
- Ability to work in a fast paced environment where constant prioritization is essential.
- Strong written and verbal communication skills.
- Shift: 11am-8pm EST, Monday thru Friday
- Remote candidates must be within preferred time zones of CST/EST