Apiture

Customer Support

• Report to the Director of Customer Support and support financial institutions using Apiture software
• Handle calls, help desk tickets, and emails from financial institutions in a friendly, resolution-oriented manner
• Diagnose production-level issues, develop and employ workarounds, and communicate resolutions to affected users
• Spot trends among tickets to identify root causes of issues
• Work with Product, QA, and Development teams to ensure larger issues are prioritized and resolved
• Help inform Product team on customer feedback and usability improvements
• Ensure compliance with Apiture policies, standards, and procedures

Customer Support Representative