Apiture

Sales

• Own and hit/exceed annual sales targets within territory and accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base which includes active prospecting to build a short term and long-term pipeline
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Reporting on forces that shift tactical budgets and strategic direction of accounts
• Accountability for understanding a communicating Fintech Industry trends to effectively sell and compete in the open market

VP, Sales

Customer Support

• Handle calls from financial institutions in a friendly, resolution-oriented manner.
• Work help desk tickets by responding quickly, prioritizing issues, developing and employing work arounds to immediately solve user problems and communicating resolution to affected users.
• Spot trends among tickets in order to identify the root cause of issues.
• Work with the Product, QA and Development teams to ensure larger, underlying issues are addressed in a timeliness corresponding to their priority level.
• Work with the Product team to help inform future enhancements—conveying what customers have said would improve the product, as well as an idea of priority for these enhancements.
• Ensure compliance with Apiture policies, standards and procedures.
• Other functions as necessary.

Customer Support Representative

Implementation Specialist

• May be responsible for the entire implementation configurations or specific areas as part of an implementation/conversion team.
• Develop, coordinate, and manage project plans, task schedules and resource activities to ensure on-time and effective project delivery from an engineering perspective.
• Plan releases, make release scope decisions, manage issues to resolution, schedule testing, facilitate cross-team review and approval sessions, and lead technical walk-throughs with clients.
• Interface with Network, Operations and Application groups to ensure project tasks are delivered timely and successfully.
• Assist programmers with system validation, update file format specs, create test scripts, provide production support, or manage/monitor test systems.
• Coordinate and collaborate with Project Managers, Engineers, Leadership, and Customer Success Managers for successful deployment and utilization of Apiture software.
• Evangelize Apiture services and products to clients, sales, and vendors.
• Gather client requirements for software development to support implementations, projects, and conversions.
• May be required to work weekends or off hours depending on project complexity and requirements.
• Support process improvements, project assignments/scheduling, and product efficiency.
• Perform other duties as defined.

Implementation Specialist, Engineering

• Report to the Director of Customer Support and support financial institutions using Apiture software
• Handle calls, help desk tickets, and emails from financial institutions in a friendly, resolution-oriented manner
• Diagnose production-level issues, develop and employ workarounds, and communicate resolutions to affected users
• Spot trends among tickets to identify root causes of issues
• Work with Product, QA, and Development teams to ensure larger issues are prioritized and resolved
• Help inform Product team on customer feedback and usability improvements
• Ensure compliance with Apiture policies, standards, and procedures