Training and Support Specialist
Serigor Inc
Customer Support Representative
Apiture
full-time
Posted on:
Location Type: Hybrid
Location: Wilmington • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle calls from financial institutions in a friendly, resolution-oriented manner.
- Work help desk tickets by responding quickly, prioritizing issues, developing and employing work arounds to immediately solve user problems and communicating resolution to affected users.
- Spot trends among tickets in order to identify the root cause of issues.
- Work with the Product, QA and Development teams to ensure larger, underlying issues are addressed in a timeliness corresponding to their priority level.
- Work with the Product team to help inform future enhancements—conveying what customers have said would improve the product, as well as an idea of priority for these enhancements.
- Ensure compliance with Apiture policies, standards and procedures.
- Other functions as necessary.
Requirements
- Bachelors degree preferred or commensurate industry experience.
- Experienced with working with customers in a technical/software support capacity necessary.
- Ability to work in a fast paced environment where constant prioritization is essential.
- Strong written and verbal communication skills.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
resolution-orientedprioritizationcommunicationcustomer supportproblem-solvingtrend analysiscollaborationadaptabilitytime managementinterpersonal skills
Certifications
Bachelor's degree
