Customer Support

• Resolve insurance requests quickly and accurately for our current clients through Salesforce cases, incoming phone calls, and other sources of customer requests
• Deliver top tier customer experience with every interaction
• Work closely with current customers to educate them on the benefits of our programs and products while ensuring all accounts are serviced appropriately
• Work closely with referral sources and carrier contacts to successfully deliver for our customers
• Adhere to our processes related to customer follow up and data gathering
• Maintain the existing culture predicated on motivation and positive reinforcement while upholding a standard of accountability to self, team and company
• Complete other duties as assigned

Customer Service Representative II

Financial Support Specialist

Associate Customer Support Rep, Vet

Customer Support Representative, Healthcare

Support Specialist

Support Specialist – Bilingual, English/Spanish