Training and Support Specialist
Serigor Inc
Customer Service Representative II
Obie Companies
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Arizona, District of Columbia, Florida, Illinois, Louisiana, Massachusetts, Missouri, Montana, New Hampshire, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $39,750 - $66,250 per year
Job Level
Mid-LevelSenior
About the role
- Resolve insurance requests quickly and accurately for our current clients through Salesforce cases, incoming phone calls, and other sources of customer requests
- Deliver top tier customer experience with every interaction
- Work closely with current customers to educate them on the benefits of our programs and products while ensuring all accounts are serviced appropriately
- Work closely with referral sources and carrier contacts to successfully deliver for our customers
- Adhere to our processes related to customer follow up and data gathering
- Maintain the existing culture predicated on motivation and positive reinforcement while upholding a standard of accountability to self, team and company
- Complete other duties as assigned
Requirements
- 4+ years working in insurance
- 2+ years in a customer service role
- Spanish fluency desired
- Fearlessness and adaptability in a fast-moving, ever changing environment and a strong ability to multi-task
- Detail orientation in everything you do: there is a lot of customer and policy information flying by you – having a keen eye here is essential
- Ability to demonstrate how to prioritize competing demands while managing your time effectively
- Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression
- Experience and comfort using a variety of software tools from Salesforce, Excel and G Suite , to include but not limited to policy management and accounting systems
- Personal standard for excellence: Strong process orientation and interest in finding better ways to do things
- Positive "can do" attitude and a desire to contribute to a growing, energetic work environment
- An active Property & Casualty insurance license is required before starting.
Benefits
- Comprehensive health, dental, vision and life insurance
- Flexible paid time off including 12 week Paid Parental Leave
- Retirement savings plan with company match
- Equity participation opportunities
- Monthly stipends to support a healthy lifestyle and learning and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurancecustomer servicedetail orientationtime managementproblem solving
Soft skills
adaptabilitymulti-taskingverbal communicationwritten communicationpositive attitude
Certifications
Property & Casualty insurance license
