Customer Service Representative I, 6a-2:30p or 6:30a-3p PT
Orion
Business Relationship Support Representative – Billing Service Team
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Salt Lake City • North Carolina, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $28 per hour
Job Level
JuniorMid-Level
About the role
- Manage assigned case load, while responding to e-mails or performing follow-up for missing information
- Engage with the team individually and in team meetings to support GPL strategic priorities
- Build strong partnerships with operations, relationship teams, vendors, and others and work collaboratively as one function in support of customers
- Adhere to In Office Guidelines and expectations for GPL employees.
- Be adaptable and adopt process changes to operate in a simpler, stronger, and smarter environment to maximize effectiveness, and create a foundation for superior risk management and execution
- Process new revenue share set-ups and updates
- Complete ongoing maintenance for existing customers according to contractual terms
- Process payments, credit limit increases and decreases, funding account changes, billing cycle updates, and fee maintenance.
- Read, understand, and follow instructions and procedure for each case type
Requirements
- 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Financial Services Industry experience
- WellsOne Commercial Card operational experience
- Experience with Banking products, especially credit cards
- Experience with Service View, TSYS and Hogan
- Intermediate Microsoft Office skills
- Intermediate Microsoft Excel
- Strong analytical skills with high attention to detail and accuracy
- Ability to collaborate with others and work effectively in a team environment
- Effective organizational, multi-tasking, and prioritizing skills
- Excellent verbal, written, and interpersonal communication skills
Benefits
- Hybrid work schedule
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Business Relationship SupportFinancial ServicesBanking productsCredit cardsAnalytical skillsAttention to detailOrganizational skillsMulti-taskingPrioritizing
Soft skills
CollaborationTeamworkVerbal communicationWritten communicationInterpersonal communication
