Project Engineer
Ignite HR Solutions
Customer Support Associate
M7 Health
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
JuniorMid-Level
About the role
- Be the first line of support for our nurse users and hospital leaders during standard business hours
- Respond to inbound calls, emails, and texts from M7 users during business hours (M–F, 8am–4pm) for 5 shifts per week
- Troubleshoot platform questions and escalate technical issues when needed
- Provide empathetic, clear communication to ensure users feel supported and confident using M7
- Accurately log and track customer interactions to inform our team’s ongoing improvements
- Work closely with our Customer Operations team to flag urgent issues that need follow-up during regular business hours
- Share common user pain points and feedback to help improve both our platform and support processes
- Maintain consistency in communication so customers feel seamless support no matter when they reach out
Requirements
- Strong written and verbal communication skills and enjoy helping others
- Reliable, detail-oriented, and comfortable working independently during off-hours
- Can stay calm and solution-oriented when users are stressed or frustrated
- Comfortable learning new technology and explaining it to others in simple terms
- Based in US or Canada
- Hourly role with shifts during business hours (8am-4pm EST)
