M7 Health

Customer Support

• Be the first line of support for our nurse users and hospital leaders during standard business hours
• Respond to inbound calls, emails, and texts from M7 users during business hours (M–F, 8am–4pm) for 5 shifts per week
• Troubleshoot platform questions and escalate technical issues when needed
• Provide empathetic, clear communication to ensure users feel supported and confident using M7
• Accurately log and track customer interactions to inform our team’s ongoing improvements
• Work closely with our Customer Operations team to flag urgent issues that need follow-up during regular business hours
• Share common user pain points and feedback to help improve both our platform and support processes
• Maintain consistency in communication so customers feel seamless support no matter when they reach out

Customer Support Associate