M7 Health

Support Engineer

• Develop deep familiarity with M7’s product, system architecture, and underlying data models
• Investigate real production issues reported by internal teams by reproducing behavior, inspecting data, and identifying root causes
• Use SQL and internal tooling to analyze data inconsistencies, logic errors, and system behavior
• Resolve issues directly when possible and partner with engineers when changes to the codebase are required
• Provide engineers with clear reproduction steps, data analysis, and impact assessments to speed up fixes
• Identify, document, and communicate temporary workarounds to unblock users while long-term fixes are implemented
• Track recurring issues and contribute insights that inform product improvements and engineering roadmap decisions
• Document common issues, resolutions, and internal workflows to reduce repeat incidents over time

Product Support Engineer