Customer Account Manager
Lattice
Swift
Customer Success Manager, Large Accounts
Sdui
full-time
Posted on:
Origin: • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Manage and grow a portfolio of high-value public sector accounts.
- Conduct business reviews, develop strategic account plans, and drive adoption for measurable ROI.
- Ensure renewals, reduce churn risk, and create success stories and reference cases.
- Build trusted relationships with senior stakeholders in ministries, agencies, and school networks.
- Navigate public sector decision-making and act as a strategic advisor aligning our solutions with customer priorities.
- Own client escalations and ensure swift, structured resolution.
- Organize workshops, webinars, and advisory sessions to empower stakeholders.
- Translate product capabilities into clear, context-specific benefits.
- Showcase customer impact through best practices and case studies.
- Work cross-functionally with Sales, Product/Tech, Marketing, and Delivery.
- Act as the voice of the customer internally, turning feedback into actionable improvements.
- Monitor accounts proactively, address risks early, and ensure long-term success.
Requirements
- 3+ years of experience with large-scale accounts.
- Proven background in Customer Success, Account Management, or related fields.
- Experience with public sector clients and complex stakeholder structures is a strong plus.
- Fluent in German and English; additional languages are a plus.
- Strong active listening and ability to synthesize client feedback into actionable steps.
- SaaS experience, ideally with modular product solutions and software release cycles.
- Knowledge of customer and product data integration into operational processes.
- Proficiency with CRM software (Salesforce or similar).
- Experience with professional services/custom solutions is a plus.
- Excellent communication and presentation skills, including C-level interactions.
- Skilled at navigating complex organizations and managing diverse stakeholders.
- Team player, proactive, self-motivated, and outcome-focused.
- Ability to coach and mentor peers is a plus.
