Customer Account Manager
Lattice
Swift
Payment Enablement Manager, Mandarin and English
Coda
full-time
Posted on:
Origin: • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Lead and manage multiple teams across Payin, Payout, Codashop, and Distribution, ensuring seamless integration and reliable operational delivery.
- Define departmental priorities, allocate resources effectively, and ensure critical business functions are consistently supported.
- Convert company strategy into clear, actionable objectives for teams, ensuring alignment with broader organizational goals.
- Partner with senior management and product leaders to align on roadmaps, product launches, and operational readiness.
- Act as the primary representative of the Payment Enablement function in strategic merchant discussions and technical planning sessions.
- Serve as the final point of escalation for high-impact technical integration challenges or operational incidents, driving swift resolution.
- Oversee recruitment, career development, and performance reviews, ensuring strong leadership pipelines and engaged teams.
- Build succession plans and develop technical leadership capabilities to strengthen long-term organizational resilience.
- Lead initiatives in automation, tooling, and workflow optimization to enhance scalability and efficiency of integration processes.
- Track and improve performance metrics, ensuring delivery quality, operational efficiency, and high levels of partner and merchant satisfaction.
Requirements
- 5+ years in payment systems, integration leadership, or technical program management.
- Proven experience leading multi‑layered teams in a fast‑paced environment.
- Strong strategic planning, resource allocation, and budget management skills.
- Ability to influence across departments and work with senior stakeholders.
