SDKIntel

Growth Marketing

• Develop the annual and quarterly marketing strategy for agent marketing
• Build integrated marketing plans aligned to Talent Acquisition hiring priorities
• Develop campaigns to strengthen the Liveops agent brand and improve applicant quality
• Partner with Talent Acquisition and Agent Experience to align sourcing needs and promote agent content
• Measure and optimize campaign effectiveness
• Own the agent marketing editorial calendar and content strategy
• Create campaigns featuring authentic Liveops agent stories
• Partner with Creative to produce digital ads, videos, landing pages, social content, email campaigns, and other assets
• Coordinate messaging across paid, organic, website, PR, and recruiting channels
• Establish governance and content approval processes for compliant, brand-consistent messaging
• Lead paid social, organic social, recruitment website, landing page, SEO, GEO/LLM visibility, conversion optimization, and reputation management programs
• Manage external marketing vendors and agencies, including paid media, SEO/GEO, reputation management, and digital marketing partners
• Own the agent recruitment website content roadmap, user experience, conversion, SEO, and AI discoverability
• Analyze website performance and recommend improvements
• Manage online reputation, create reputation reports, promote agent success stories, support PR opportunities, and strengthen the Liveops brand
• Support broader corporate and client marketing initiatives during lower recruitment demand

Marketing Manager – Agent Growth

• Execute localized marketing campaigns aligned with U.S. strategy and Philippine hiring priorities
• Partner with Talent Acquisition to understand regional sourcing needs
• Adapt messaging, creative, and campaigns for the Philippine market
• Recommend marketing ideas based on local trends and market insights
• Establish governance and content approval processes for agent-facing and recruitment messaging
• Identify and amplify agent stories, testimonials, engagement initiatives, recognition programs, and community success stories
• Own Liveops' social media strategy for agent marketing across Philippines and U.S. audiences
• Build content calendars and social campaigns
• Manage Facebook, TikTok, Instagram, LinkedIn, and emerging Philippines-relevant platforms
• Foster online community engagement and monitor comments and messages
• Partner with Talent Acquisition on live recruiting events and social campaigns
• Identify local influencers and partnership opportunities
• Monitor platform trends and algorithm changes
• Manage paid media agency relationships supporting Philippine recruitment campaigns
• Coordinate campaign launches, review creative assets, analyze performance, and recommend optimizations
• Write social posts, blog content, and campaign copy
• Develop agent success stories and testimonials
• Partner with creative teams on videos, graphics, and digital campaigns
• Recommend website updates and support SEO/GEO initiatives
• Review landing page performance and improve conversion rates
• Manage online reputation and monitor social conversations
• Support employer branding initiatives and encourage agent reviews and testimonials
• Build relationships with local communities and organizations
• Collaborate with U.S. Marketing, Talent Acquisition, Creative, Communications, Regional Leadership, and external agencies

Call Center Representative

• Manage operational performance for the Specialist Program
• Contribute to strategic and tactical development of patient ambassador support initiatives for the client
• Develop, initiate, and execute marketing strategies to maximize ROI
• Build cross-functional and client relationships
• Drive performance and expand the global patient base
• Lead cross-functional teams indirectly while ensuring adherence to relevant guidelines
• Develop effective, executable, and clinically/financially supported strategies
• Devise innovative solutions and develop best practices
• Manage diverse workloads, multiple demands, competing priorities, and ongoing projects
• Meet with key stakeholders, executive sponsors, and working team members to oversee programs, maintain timelines and budgets, and communicate project status
• Support strategic objectives and coordinate logistics for internal and external resources
• Communicate timely and accurate information across functional teams
• Manage projects to deliver high-quality work on time
• Use data sources to evaluate effectiveness and develop business strategy
• Attend virtual meetings and work at a computer for extended periods

Healthcare Call Center Manager

Systems Engineer

• Configure and maintain the Five9 telephony platform, including IVR workflows, call routing strategies, campaign/skill configurations, and dialer settings
• Own the technical build and continuous enhancement of the platform across all supported programs
• Serve as the technical lead for Five9 integration troubleshooting with CRM and business applications, including API, session, and account-level investigations
• Manage SSO/OAuth configuration, certificate renewals, and authentication troubleshooting for production environments
• Serve as primary technical liaison for Five9 reporting needs, advising data teams on platform structure, key identifiers, and logic to ensure accurate performance reporting
• Act as primary contact to manage vendor relationships, ensuring service issues are resolved quickly and stakeholders stay informed
• Troubleshoot and escalate issues as needed, documenting resolution paths and estimated timelines
• Develop training materials and coordinate team training on new functionality or platform upgrades
• Create and maintain SOPs, runbooks, and technical documentation to reduce key-person dependency
• Provide call system support during regular and off-hours as required, including testing for major changes
• Mentor teammates and lead structured knowledge-transfer sessions to build platform-wide resilience.

Senior Systems Engineer – Five9

Operations

• Support recruiters by posting, refreshing, and maintaining jobs on approved job boards and niche sites.
• Maintain accurate job postings, candidate messaging, FAQs, and nurture content, updating materials as licensing requirements or hiring priorities change.
• Monitor and maintain TA presence on job sites such as Indeed, LinkedIn, and other recruiting platforms, including company profiles, reviews, and creative assets.
• Audit job postings and candidate-facing channels regularly to ensure content is current, accurate, and consistent.
• Provide day-to-day support to recruiters on TA tasks so they can stay focused on sourcing, screening, and relationship-building.
• Coordinate day-to-day TA marketing activity in partnership with Marketing, including social media platforms such as TikTok, Instagram, LinkedIn, YouTube and Facebook.
• Monitor social channels, comments, and direct messages, responding to candidate questions in a timely, professional, and brand-aligned manner.
• Maintain the TA content calendar.
• Help ensure candidate-facing content reflects the agent’s experience and remains consistent with company brand standards.
• Assist TA team with gathering pricing, vendor information, and job board information.
• Track, active campaigns, and posting schedules to help ensure activity stays within approved guidelines and timelines.
• Help coordinate approved campaign updates, posting changes, and candidate messaging as hiring priorities evolve.
• Maintain organized records, templates, tracking documents, and posting libraries for TA Team.
• Keep shared calendars, campaign trackers, and content folders current and organized.
• Coordinate collection of recruiter feedback, agent stories, testimonials, and content ideas to support future campaigns.
• Support recruiting events, hiring campaigns, and other talent marketing projects as needed.
• Attend recurring marketing meetings, take notes, and share relevant updates and opportunities with the TA team.
• Pull basic snapshots on TA performance, including clicks, applications, and source performance.
• Maintain simple reports and tracking documents to share updates with TA leadership.
• Help identify trends or recurring candidate questions that may inform future content, FAQs, or recruiting campaigns.
• Ability to sit or stand at a desk for extended periods of time while working on a computer.
• Available for virtual meetings in a non-distracted environment.
• Ability to work independently and meet deadlines.
• Comfortable navigating and using various digital platforms, including social media, job boards, and applicant tracking systems.
• Strong written communication skills for responding to candidate inquiries and collaborating with team members.
• Highly organized with the ability to manage multiple tasks, maintain accurate records, and support campaign coordination.

TA Operations Specialist – Temporary

Analyst

• Track agent activity in 30-minute intervals using Shiftboard and internal dashboards.
• Move agents between queues (e.g., Chat, Desktop) based on real-time demand and adherence status.
• Place agents offline if they are not scheduled or committed for the current interval.
• Monitor long calls and escalate when agents exceed expected durations.
• Monitor designated client Slack channels for real-time requests and updates.
• Respond to client inquiries with urgency and professionalism, maintaining tight turnaround expectations.
• Coordinate with ARAs and program leads to ensure Slack communications are acknowledged and acted upon.
• Use Shiftboard to manage agent commits, trades, and schedule adherence.
• Ensure agents are properly skilled and assigned to the correct queues.
• Monitor Tradeboard for released shifts and reassign as needed.
• Maintain logs of queue movements, adherence violations, and Slack interactions.
• Provide daily summaries of staffing actions, agent status, and client communications.

Real Time Analyst

Director

• Lead the strategy, implementation, and management of enterprise systems and data platforms across the organization.
• Define the strategy, roadmap, and operations for enterprise applications.
• Partner with business leaders to translate functional needs into scalable technology solutions.
• Manage vendor relationships, contracts, licensing, upgrades, and integrations.
• Ensure all applications meet security, compliance, and scalability requirements.
• Develop and execute a comprehensive enterprise data strategy.
• Oversee platforms such as data warehouses, data lakes, reporting, and analytics tools.
• Drive adoption of self-service BI and analytics across the business.
• Establish policies for data ownership, stewardship, and lifecycle management.
• Introduce AI, automation, and advanced analytics to modernize business processes.
• Lead initiatives to consolidate and modernize data platforms, including cloud migration.
• Align enterprise systems with digital transformation goals in collaboration with senior leadership.
• Build and mentor a high-performing team of application admins, data engineers, and BI specialists.
• Foster collaboration across IT, business stakeholders, and vendors.
• Manage budgets, contracts, and a portfolio of strategic projects.

Director, Enterprise Applications, Data

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Technical Project Manager

• The Technical Project Manager will report into the Project Management Office (PMO) and is responsible for managing technical projects to ensure the proposed plan adheres to the timeline, budget, and scope.
• Working with the Enterprise Technology team, you will plan Liveops’ technical projects in detail, set milestones and schedules for all project team members, engage stakeholders, and execute each step of the project.
• This position requires project management expertise, technology/IT experience, and people management skills.
• In this role, you may simultaneously manage multiple technical projects with varying degrees of complexity.
• Responsibilities include the coordination and completion of projects on time, within budget, within scope, managing risks, and effectively reporting on project status throughout the project lifecycle.

Human Resources

• Provide strategic and hands-on HR leadership with a strong focus on leader partnership, employee support, HR service delivery, and operational excellence.
• Serve as a trusted advisor to leaders and employees, helping resolve workplace matters, strengthen communication, support organizational effectiveness, and ensure HR programs are delivered with a high level of customer service.
• Partner closely with senior leaders, people managers, and the broader HR team to support employee engagement, performance, policy interpretation, employee relations, compliance, and day-to-day HR needs.
• Ensure employees and leaders receive timely, thoughtful, and solutions-focused HR support.
• Act as an escalation point for employee questions, concerns, and workplace matters.
• Promote a positive employee experience by helping resolve issues with professionalism, empathy, and consistency.
• Support consistent application of HR policies, practices, and procedures across the organization.
• Oversee day-to-day HR operations to ensure HR processes are effective, compliant, and aligned with business needs.
• Advise leaders and employees on the interpretation and application of HR policies, procedures, and employment-related requirements.

Director, Human Resources

Facilitator

Learning Delivery Facilitator

• Create, maintain, and distribute recurring internal operational reports
• Compile and analyze data across multiple operational programs and business functions
• Build dashboards and reporting tools to support internal operational decision-making
• Prepare daily, weekly, monthly, and ad hoc reporting for operational leadership teams
• Support operations leaders, workforce management, training, and internal support teams with reporting requests
• Ensure data accuracy, consistency, and integrity across all reporting outputs
• Consolidate data from multiple systems into standardized reporting formats
• Identify reporting trends, operational insights, and performance opportunities
• Develop automated reporting solutions to reduce manual reporting effort when possible
• Maintain documentation for recurring reports, report definitions, and reporting processes
• Assist leadership teams in identifying reporting gaps and process improvement opportunities
• Support internal business reviews and operational performance analysis

SDKIntel

Marketing Manager – Agent Growth

Marketing Manager – Agent Growth

Healthcare Call Center Manager

Senior Systems Engineer – Five9

TA Operations Specialist – Temporary

Real Time Analyst

Director, Enterprise Applications, Data

Director, Enterprise Applications, Data

Technical Project Manager

Director, Human Resources

Learning Delivery Facilitator

Learning Delivery Facilitator

Reports Analyst

Reports Analyst

Agent Results Advocate