Healthcare Call Center Manager

SDKIntel

Healthcare Call Center Manager overseeing patient-support programs and operational performance for Liveops. Developing marketing strategies, managing stakeholders, and improving outsourced customer-service delivery.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational performance and developing strategic marketing initiatives to enhance patient ambassador support. Proven ability to lead cross-functional teams, manage projects effectively, and utilize data analysis for performance improvement in a compliance-regulated environment.

Highest-signal resume keywords

Project ManagementData AnalysisCustomer Relationship ManagementTeam LeadershipStrategic Marketing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data SystemsPerformance Data ReviewCustomer Database ManagementMarketing StrategiesBusiness Strategy Development

Soft Skills

Strong CommunicationProblem-SolvingAdaptabilityCustomer FocusPresentation Skills

Industry Keywords

Call Center IndustryCompliance-RegulatedCross-Functional TeamsStakeholder ManagementPatient Ambassador Support

About the role

Key responsibilities & impact

Manage operational performance for the Specialist Program
Contribute to strategic and tactical development of patient ambassador support initiatives for the client
Develop, initiate, and execute marketing strategies to maximize ROI
Build cross-functional and client relationships
Drive performance and expand the global patient base
Lead cross-functional teams indirectly while ensuring adherence to relevant guidelines
Develop effective, executable, and clinically/financially supported strategies
Devise innovative solutions and develop best practices
Manage diverse workloads, multiple demands, competing priorities, and ongoing projects
Meet with key stakeholders, executive sponsors, and working team members to oversee programs, maintain timelines and budgets, and communicate project status
Support strategic objectives and coordinate logistics for internal and external resources
Communicate timely and accurate information across functional teams
Manage projects to deliver high-quality work on time
Use data sources to evaluate effectiveness and develop business strategy
Attend virtual meetings and work at a computer for extended periods

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, or Marketing preferred, or relevant work experience
Proven experience managing teams
3+ years of experience in the call center industry or a related field
Experience using data systems to review performance data, understand reports, and strategize performance improvements
Strong experience across customer service and other functions in a fast-paced service/team environment
Experience with customer database management and customer relationship management tools
Strong communication and presentation skills
Ability to communicate complex information clearly
Broad understanding of commercial business, structure, and priorities
Ability to evaluate contractor capabilities against business needs
Strong problem-solving abilities in a complex, compliance-regulated department
Adaptability, individual impact and influence, customer focus, data gathering and analysis, and presentation skills
Ability to sit or stand at a desk for extended periods while working on a computer
Availability for virtual meetings in a non-distracted environment
Ability to work independently and meet deadlines
Up to 10% travel required per year

Benefits

Comp & perks

Remote work
Flexible workforce model
Up to 10% travel required per year