Business Analyst Intern
W. R. Berkley Corporation
SQL
Support Systems Analyst, Billing & Invoicing
SD Worx
full-time
Posted on:
Origin: • 🇲🇺 Mauritius
Visit company websiteJob Level
Junior
Tech Stack
SQL
About the role
- Investigate and resolve technical (system) issues for Billing & Invoicing applications
- Provide internal end-user support and resolve basic technical issues after proper investigation
- Communicate resolutions to end-users and manage new user setup and deactivation of system users
- Assist in preparation and maintenance of support documentation and QA (training) materials
- Create basic reports and dashboards to meet business requirements
- Test product in prescribed browsers, operating systems, and devices
- Comprehend functional requirements and translate them into technical solutions; create and refine business user stories and acceptance criteria
- Gather, create and maintain current and future business process flows for internal use and SD Worx business
- Share business and technical insights with the Product Owner and coordinate regularly with stakeholders and business owners
- Use Agile methodology and take ownership with close follow-up on assigned tasks to ensure targets are met
Requirements
- At least 1-2 years of experience in an admin role
- Previous experience as a Support System administrator would be an advantage
- Ideally experience in ‘Billing & Invoicing’ systems and its processes
- Experience in SQL and XLS is a (very) nice to have
- Eager to learn
- Good problem-solving skills and attention to details
- Experience in working in Agile squads and international environment are considered as a plus
- Being an engaged, positive and flexible team player
- Excellent English communication skills (verbal and writing); French is a plus
- Upon successful completion of the interview process, required to submit a recent Certificate of Character and undergo a background check
