Onboarding Operations Analyst
Airwallex
SQL
Onboarding Operations Analyst
Airwallex
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $66,000 - $114,000 per year
Job Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Be one of the first points of contact for new potential customers, assisting them with their applications to open an Airwallex account
- Perform required KYC screenings on customers and document information as required by U.S. KYC regulations
- Liaise with customers via email and Slack to ensure a smooth onboarding experience
- Collect key information (data entry) and help execute global operations processes
- Support KYC analysts with subject matter expertise and escalations support
- Manage and execute the Quality Assurance (QA) program
- Optimize workflows, improve operational efficiency, and deliver exceptional customer support
Requirements
- 2+ years of experience in Operations
- AML/KYC knowledge & experience
- Excellent focus on attention to detail with the ability to identify quality gaps and clearly provide feedback and coaching to individuals
- A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
- Willingness to learn new Compliance processes and develop skills at a fast pace
- Proficiency with Microsoft Excel/ Google spreadsheets; bonus if comfortable with occasional SQL query
- Ability to liaise with customers via email and Slack
- Legally authorized to work in the United States or ability to obtain sponsorship (application asks about work authorization and sponsorship)
- Ability to meet hybrid work requirement: in-office attendance in San Francisco 3 days per week (Mondays, Wednesdays and Thursdays)
