Onboarding Operations Analyst

Airwallex

full-time

Posted on: 9/5/2025

Location: California • 🇺🇸 United States

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💰 $66,000 - $114,000 per year

JuniorMid-Level

SQL

About the role

Be one of the first points of contact for new potential customers, assisting them with their applications to open an Airwallex account
Perform required KYC screenings on customers and document information as required by U.S. KYC regulations
Liaise with customers via email and Slack to ensure a smooth onboarding experience
Collect key information (data entry) and help execute global operations processes
Support KYC analysts with subject matter expertise and escalations support
Manage and execute the Quality Assurance (QA) program
Optimize workflows, improve operational efficiency, and deliver exceptional customer support

2+ years of experience in Operations
AML/KYC knowledge & experience
Excellent focus on attention to detail with the ability to identify quality gaps and clearly provide feedback and coaching to individuals
A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
Willingness to learn new Compliance processes and develop skills at a fast pace
Proficiency with Microsoft Excel/ Google spreadsheets; bonus if comfortable with occasional SQL query
Ability to liaise with customers via email and Slack
Legally authorized to work in the United States or ability to obtain sponsorship (application asks about work authorization and sponsorship)
Ability to meet hybrid work requirement: in-office attendance in San Francisco 3 days per week (Mondays, Wednesdays and Thursdays)