SD Solutions

Support Engineer

• Oversee an Engineering Support team while remaining hands-on approximately 50% of the time.
• Mentor and support team members, provide guidance on complex technical issues, and design onboarding processes for new hires.
• Build and manage the team's shift schedule to ensure proper coverage.
• Oversee ticket assignments and prioritization to meet service-level agreements (SLAs).
• Handle escalations from the Operations team, management, and/or customers, ensuring prompt and effective resolution.
• Take ownership of customer-specific projects, coordinating with relevant stakeholders to drive them from start to finish.
• Work closely and report to global managers to ensure alignment across domains and support cross-team initiatives.
• Actively work on technical tickets and guide the team in troubleshooting complex cases.
• Engage directly with customers on high-priority issues and provide timely updates to leadership on progress and critical issues.
• Lead preparation of RCA documents for major incidents and ensure clear, timely communication.
• Proactively identify process gaps, propose solutions, and drive initiatives to improve efficiency and documentation.

Technical Support Team Lead

3D Artist

• Integrate art and UI into the Unity engine and bring it to life with dynamic animations and VFX.
• Implement UI components into Unity using Rect Transform Anchoring for adaptive/responsive layouts in landscape and portrait.
• Create Unity animations for UI elements and 2D characters and create VFX using Unity’s native Shuriken particle system.
• Collaborate with engineers, designers, and non-technical artists to understand game feature requirements and bring game events to life.
• Help manage asset bundles, optimizing size, compression, texture atlasing, and overall file organization.
• Adhere to and enforce established file structure and naming conventions.
• Work closely with the Technical Art Lead to deliver high-quality motion graphics and support LiveOps events and feature development.

Technical Artist

Product Designer

• Create and improve UX processes and funnels from ideation through usability testing, iteration, research, interviews, and surveys.
• Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize for user needs and business goals across web & mobile platforms.
• Understand customers’ pain points and needs through user research, then develop the right UX solutions.
• Deliver UX visions, specifications, wireframes, and prototypes.
• Collaborate daily with the Design team, Product Managers, and Software Engineers to define and deliver extraordinary products.
• Drive, execute, and lead strategic UX projects.
• Coordinate and facilitate usability tests, analytics, and other target user research with project partners to validate existing and future feature designs (including usability testing).
• Stay current with industry trends and best practices, continuously advocating for the integration of new ideas and approaches into the design process.

Senior Product Designer

Full-stack Engineer

• Lead the evolution and define scalable, robust, enterprise-grade architecture while guiding three teams.
• Design and develop scalable, high-performance distributed systems and software architectures.
• Lead and participate in the software architecture and design process, ensuring best practices and optimal solutions.
• Provide hands-on coding in C# while guiding development teams on technical implementation.
• Collaborate with cross-functional teams to design and implement B2B systems and external APIs.
• Work with various database technologies (SQL, NoSQL) and messaging systems (RabbitMQ, Kafka) to optimize data flow and system efficiency.
• Mentor and coach developers, fostering technical growth and best practices within the team.
• Manage multiple projects simultaneously, ensuring deadlines and quality standards are met.
• Continuously research and adopt new technologies to enhance system performance and maintainability.
• Introduce and integrate new modern technologies while ensuring alignment with enterprise architecture standards.

Software Architect

SDET

• Design, document, execute, and maintain complex end-to-end automated test scenarios across web UI, APIs, messaging, and data layers
• Own the automation architecture: build and evolve Page Object models and flows, strengthen fixtures/utilities, raise code quality via reviews and mentoring
• Validate complex business flows end-to-end: trigger events via RabbitMQ, verify persistence in MySQL/Oracle, and reconcile with logs/indices (Kibana/Elasticsearch)
• Build robust “eventually consistent” assertions and polling strategies to stabilize distributed tests
• Contribute utilities for environment provisioning, data seeding/cleanup, and file/I/O flows (S3, SSH, Zookeeper)
• Collaborate in Agile squads, championing test strategy, coverage, and coding standards

Senior Python QA Automation Engineer

DevOps Engineer

• Operate and sustain Tipalti’s core SaaS application in a multi-cloud environment, spanning technologies from servers to data lakes and applications.
• Own team deliverables throughout the full lifecycle, from planning to production, ensuring reliability and efficiency.
• Drive infrastructure automation cycles and support CI/CD lifecycles to enhance scalability and deployment speed.
• Collaborate with a skilled DevOps team, embracing independence, curiosity, ownership, and continuous improvement.

• Provide world-class service to our customers and ensure customer success post-sales.
• Provide specialized support on both technical and product issues, and manage customer escalations.
• Lead and coordinate actions to resolve customer issues while collaborating with other teams, including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

Customer Support Engineer

Sales Development Rep

• Proactively identify and engage new business opportunities through cold outreach, including email, LinkedIn, and phone.
• Connect with senior stakeholders in data, operations, analytics, and engineering to understand their pain points and qualify their needs
• Use creativity and persistence to book discovery meetings and demos for Account Executives
• Research target industries, accounts, and personas to personalize outreach and improve engagement
• Own your pipeline, follow up consistently, and keep detailed notes in our CRM (e.g., HubSpot or Salesforce)
• Partner with marketing and sales leadership to improve messaging, ICP targeting, and outbound strategy.
• Stay informed on trends and tools in the modern data stack (e.g., dbt, Fivetran, Snowflake, BigQuery, Airbyte, etc.)

Sales Development Representative, Data & Technology

Data Scientist

• Analyze large datasets to extract insights that drive product and business decisions
• Build, train, and deploy machine learning models to optimize AdTech performance
• Collaborate with cross-functional teams to translate business needs into data solutions
• Perform statistical analysis and creative data exploration to uncover opportunities
• Contribute to the development of scalable data pipelines and tools

• Develop and maintain features across the entire stack (backend, frontend, and mobile) for a B2B2C healthcare platform.
• Write clean, maintainable, and scalable code in TypeScript using Node.js (backend) and React (web).
• Contribute to and eventually work with the React Native codebase for mobile applications.
• Leverage AI tools (e.g., Cursor, Claude) daily as a natural extension of your workflow to accelerate development, debugging, and problem-solving.
• Take end-to-end ownership of features, from concept to deployment, collaborating closely with product and design teams.
• Participate in a lean, fast-moving team culture that emphasizes high standards and full ownership.