SD Solutions

Support Engineer

• Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support, and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.
• Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
• Provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless customer resolution.
• Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions.
• Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.
• Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
• Maintain internal documentation and actively contribute to knowledge-sharing across the team.

Technical Support Engineer

Full-stack Engineer

• Develop and enhance features tailored for enterprise customers, focusing on scalability and usability.
• Implement and manage user and role management functionalities to support enterprise-level access control.
• Design, create, and maintain open APIs for seamless integration with external systems.
• Generate comprehensive reports and dashboards to provide actionable insights for business users.
• Improve record creation and editing capabilities to enhance data management efficiency.
• Work on integrating the platform with third-party tools and enterprise software.
• Develop AI-driven features to optimize workflows and enhance user experience.
• Collaborate with cross-functional teams to ensure solutions align with customer needs and business objectives.
• Maintain high code quality standards through testing, documentation, and best development practices.

Senior Full Stack Engineer, AI Podcasting & Recording

Operations

• Lead Daily Operations
• Own shift planning and ensure proper coverage across US business working hours
• Ensure tasks are completed on time and meet quality standards (SLAs)
• Monitor payments workflows and quickly address any delays or issues
• Ensure consistent delivery against quality and performance standards
• Act as the main point of contact for payment operation issues during US business working hours
• Own and drive resolution of high-priority escalations
• Communicate clearly with customers and internal stakeholders
• Provide timely updates to leadership on critical issues and progress
• Lead RCA preparation for major incidents
• Follow and reinforce standard operating procedures
• Identify recurring issues and drive improvements
• Maintain high standards of accuracy, compliance, and consistency
• Lead, mentor, and support team members, including onboarding and ongoing development
• Build a High-Performing Team Culture - Drive team engagement, motivation, and collaboration across shifts
• Develop Talent & Performance - Provide regular feedback, coaching, and performance evaluations. Identify skill gaps and create development plans for team members

Payment Operations Team Lead

QA Engineer

• Design, document, execute, and follow complex test scenarios.
• Participate in the development process from the design phase.
• Participate in the building and testing of a cutting-edge product involving the latest technologies on the market.

Senior Manual QA Engineer

Backend Engineer

• Design, develop, and maintain scalable backend services using Python
• Build and optimize data pipelines and ETL workflows
• Design and implement REST APIs and internal service integrations
• Integrate and work with AI systems and LLM APIs
• Develop, test, and optimize AI prompts (Prompt Engineering – required)
• Build backend services that support AI-driven features
• Architect and manage data storage solutions (SQL-based systems required)
• Work with Google Cloud Platform (GCP) services
• Utilize cloud-native services such as Cloud Run, Cloud Tasks, Pub/Sub, and BigQuery
• Ensure high performance, reliability, and scalability of backend systems
• Implement monitoring, logging, and observability best practices
• Collaborate with product, frontend, and AI teams to deliver intelligent features
• Participate in system architecture discussions and long-term technical planning

Backend/Data Engineer

Project Manager

• Lead and manage projects from inception to completion, ensuring all deliverables meet quality standards, deadlines, and budget constraints.
• Actively manage all project phases: intake, planning, creation, refinement, feedback & approvals, delivery, analysis, reporting, and archival.
• Develop comprehensive project briefs that clearly outline objectives, timelines, and deliverables, setting the stage for successful project execution.
• Assign tasks and manage project workflows, ensuring that all team members understand their roles and responsibilities.
• Proactively identify potential risks and establish backup plans, ensuring projects stay on track (“hope for the best; plan for the worst”).
• Track and monitor tasks to ensure that projects stay on track, making adjustments as needed to meet deadlines.
• Think ahead: stay 2-3 steps ahead in the creative process by continuously reaching out to stakeholders, producers, partners, and vendors.
• Ensure quality assurance by confirming that projects meet marketing requirements, adhere to brand guidelines and achieve the desired objectives.
• Establish standardized project management practices, such as SLAs, creative briefs, and SOPs, to improve project efficiency and clarity.
• Prepare and deliver weekly proactive status reports to management and stakeholders, highlighting team output, accomplishments, and relevant metrics.
• Manage production and team budgets, as well as organize and oversee social content productions.
• Coordinate team briefings, project kickoffs, internal reviews, and other meetings as needed to keep all stakeholders aligned.
• Collaborate with cross-functional marketing partners on quarterly project planning, ensuring technical feasibility and resourcing availability.
• Oversee and manage project management tools, making sure they’re set up and used as efficiently as possible.

Corporate Marketing Project Manager Lead

• Build and scale backend services and data pipelines powering core products
• Modernize and replace legacy systems with clean, scalable architectures
• Develop automation and AI-driven solutions where they meaningfully add value
• Own features and projects end-to-end, from design through production
• Work hands-on with cloud infrastructure and microservice-based systems
• Drive adoption of new technologies and engineering best practices
• Write high-quality, production-ready code for secure, high-performance systems
• Tackle real challenges around scale, security, reliability, and performance

Backend Engineer – Innovation Team

Research Engineer

• Own the development of AI extraction pipelines and enhance data normalization
• Improve risk assessment engines and optimize property intelligence pipelines
• Lead architecture initiatives and conduct systematic gap analyses
• Build complex workflows using LangGraph and ensure system reliability

Senior Full-Stack Research Engineer, Data-Focused

• Maintain, support, and evolve a large-scale, mission-critical production system used across the US business
• Ensure system stability, correctness, and performance, especially during peak operational periods (spring-May)
• Take ownership of backend and data-heavy components, with a strong focus on the database layer
• Design, optimize, and maintain complex SQL queries, stored procedures, and data workflows
• Diagnose and resolve production issues quickly during US business hours
• Work confidently within an existing, complex codebase (not a greenfield project)
• Collaborate with an Israel-based engineering team, while providing primary coverage during US hours
• Support ongoing improvements while prioritizing reliability over experimentation
• Participate in discussions around real production scenarios, operational constraints, and peak-season demands

Full-Stack Developer

• Manage technical support tickets via Zendesk: classify, reproduce, troubleshoot, and escalate as needed.
• Provide timely, high-quality responses to internal and external users.
• Ensure smooth ticket handover between global regions and maintain clean communication threads.
• Collaborate with Product, R&D, and Application teams to analyze and resolve issues.
• Monitor product health via logs and assist in incident triage when required.