Support Engineer

• Provide world-class service to our customers and ensure customer success post-sales.
• Provide specialized support on both technical and product issues, and manage customer escalations.
• Lead and coordinate actions to resolve customer issues while collaborating with other teams, including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

Customer Support Engineer

Production Support Analyst

Technical Support Engineer

Technical Support Engineer, L2