Marketing Assistant
GreenSlate
Cloud
Job Level
JuniorMid-Level
Tech Stack
CloudERP
About the role
- Provide world-class service to our customers and ensure customer success post-sales.
- Provide specialized support on both technical and product issues, and manage customer escalations.
- Lead and coordinate actions to resolve customer issues while collaborating with other teams, including Customer Success, Product, and Engineering as required.
- Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
- Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.
Requirements
- 2+ years of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat, phone, and email.
- Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.
- Relevant academic degree that demonstrates quantitative and analytical orientation (Finance, accounting, technical).
- Strong communication skills, including written, verbal, and listening.
- Detail-oriented and well organized.
- Always learning; has a growth mindset.
- Strong creative thinking and problem-solving skills.
- Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce.
- Advantage: Experience with payment systems and/or working at a Fintech company.
- Advantage: Proven ability to read, debug, and understand HTML code, API calls, etc.
- Advantage: Experience with NetSuite / QuickBooks or other ERP systems; knowledge of accounting.
