Scrunch AI

Customer Success Manager

• Act as the main point of contact for mid-market agency partners to deliver an exceptional customer experience, foster long-term strategic partnerships, and help maximize the impact of our cutting-edge generative AI search optimization software solution.
• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
• Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

Customer Success Manager – Agency

Growth Marketing

• Design, run, and optimize growth experiments across paid, organic, product, and community channels.
• Use AI tools to test, automate, and scale creative campaigns and acquisition loops.
• Combine data analysis with creative intuition to identify unconventional growth opportunities.
• Collaborate across product, design, and sales to unlock new growth levers.
• Define metrics, measure outcomes, and convert insights into repeatable playbooks.

Growth Marketer

Product Marketing

• Design and implement scalable systems for outbound pipeline generation.
• Build micro-campaigns that activate on buying signals.
• Connect and orchestrate tools across the GTM stack (Clay, Common Room, Smartlead, etc.).
• Partner with sales and marketing to translate signals into plays that convert.
• Develop durable processes that scale beyond one-off experiments.
• Apply revenue operations skills to ensure data integrity, routing, and reporting are tight.
• Architect, automate, and scale outbound motions using the modern GTM stack.

GTM Engineer

Executive Assistant

• About Us: We’re a rapidly growing, venture-backed startup led by two first-time founders building something extraordinary. We move fast, think big, and value humility, curiosity, and follow-through. Now we need a world-class Executive Assistant to help us stay focused on what matters most.
• About the Role: This is not a calendar-and-travel-only role. You’ll be the operational backbone for the founders - anticipating needs, creating systems, removing friction, and making sure nothing slips through the cracks. You’ll handle both professional and personal priorities so the founders can focus on leading the company. You’ll also help train us to work better with you.
• What You’ll Do: Own and manage complex calendars, meetings, and travel - ruthlessly prioritizing for impact.
• Act as a gatekeeper for time and energy; help the founders focus on what matters most.
• Prepare agendas, capture and track action items, and follow up relentlessly.
• Coordinate across the leadership team and with external partners.
• Handle personal errands and life admin to keep the founders’ lives running seamlessly.
• Create and refine processes for scheduling, information flow, and task tracking.
• Anticipate needs before they’re expressed, and resolve problems before they arise.
• What We’re Looking For: Proven experience as an EA, ideally in a fast-paced startup or high-growth environment.
• Exceptional organizational skills, with a bias for action and follow-through.
• Strong judgment, discretion, and ability to handle sensitive information.
• Clear, concise communicator - both written and verbal.
• Proactive, adaptable, and unflappable when plans change (and they will).
• Comfortable balancing both personal and professional responsibilities for executives.

Executive Assistant to the Founders - High-Growth Startup

Sales

• Expand our mid-market AE team from 4 to 8 reps immediately, with the systems and structure to grow to 16–20 reps
• Hire, ramp, coach, and retain high-output reps who can close 10+ deals/month
• Run weekly pipeline reviews, call coaching sessions, and strategy sprints
• Stay hands-on—join customer calls, close deals, and lead from the front
• Drive team performance against aggressive revenue targets and hiring plans
• Build the foundational processes for recruiting, onboarding, forecasting, and reporting
• Collaborate cross-functionally with Product and Marketing to influence roadmap and positioning
• Be a domain expert on AI-first brand visibility, search behavior, and marketing trends
• Establish executive-level trust with CMOs and senior marketing leaders

Customer Success Manager – Agency

Growth Marketer

GTM Engineer

Executive Assistant to the Founders - High-Growth Startup

Mid-Market Sales Manager