Scrunch AI

Enterprise Customer Success Manager

Scrunch AI

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $150,000 per year

About the role

  • Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
  • Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
  • Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
  • Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

Requirements

  • 5+ years in customer success or account management with bonus points for experience at SEO and/or marketing focused SaaS companies
  • Strong communication skills—you can turn technical insights into persuasive, strategic action plans for clients.
  • Proven experience managing a strategic, enterprise or named accounts book of business employing strategic playbooks to drive adoption and customer satisfaction
  • Experience working in early-stage startups or SaaS environments, where you’ve helped define new processes and customer success strategies.
  • Team first oriented mindset - you collaborate effectively across product, sales, and marketing to drive customer success.
Benefits
  • Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Hard Skills & Tools
generative AIsearch optimizationdata analysiscontent strategySEOcustomer success strategiesstrategic playbooksenterprise account managementonboardingperformance optimization
Soft Skills
communicationcollaborationstrategic thinkingpersuasioncustomer engagementretentionsatisfactionteam-oriented mindsetproblem-solvingrelationship management