Scrunch

Customer Success Manager

• Act as the main point of contact for a portfolio of strategic agency partners, including Holding Companies, GSIs, consulting firms, and global indie agencies, delivering an exceptional customer experience and fostering executive-level, long-term strategic partnerships.
• Navigate complex, matrixed organizational structures, building relationships across multiple stakeholders, practice areas, and regional teams within each partner.
• Work closely with the Director of Strategic Partnerships to deepen and strengthen relationships with our biggest agency partners, enabling them through lunch and learns, onsite enablement sessions, and other training initiatives that drive adoption at scale.
• Translate platform data into strategic recommendations tailored to each partner's business goals, industry dynamics, and global footprint to drive measurable improvements in AI Search visibility.
• Guide partners through education and adoption journeys across multiple markets and business units, ensuring high engagement, retention, and satisfaction at scale.
• Conduct quarterly business reviews and content strategy sessions, including with senior and C-suite stakeholders, focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, Gemini, AI Overviews, and more).
• Help strategic partners position and sell Scrunch to their own clients and across their internal network, equipping them with the language, data, and talking points that resonate with how large agency organizations pitch and retain business.
• Apply strategic playbooks and scalable processes, while also building custom account strategies suited to the scale and complexity of Hold Co and global partnerships.

Customer Success Manager – Strategic Agency

• Act as the main point of contact for agency partners to deliver an exceptional customer experience, foster long-term strategic partnerships, and help maximize the impact of our cutting-edge generative AI search optimization software solution.
• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
• Guide clients through education and adoption journeys—ensuring high engagement, retention, and satisfaction.
• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).
• Help agency partners position and sell Scrunch to their own clients, equipping them with the language, data, and talking points that resonate with how agencies pitch and retain business.
• Apply strategic playbooks and scalable processes to manage account volume without sacrificing quality of client relationships.

Customer Success Manager, Agency

Solutions Engineer

• Work with Enterprise Account Executives and leadership on Lead complex, enterprise-level sales cycles from discovery and technical evaluation through to proposals, PoCs (proof-of-concepts), and closed-won deals.
• Conduct deep technical discovery and multi-stakeholder workshops to understand needs and craft tailored solutions.
• Own technical demonstrations and architecture design, including integrations, data flows, and enterprise-grade configurations translating product capabilities into customer value
• Handle security, compliance, and procurement processes on behalf of the customer during deal cycles
• Collaborate cross-functionally with Product, Engineering, Legal/Compliance, and Support to:
• ensure proposed solutions align with product roadmap and compliance requirements,
• feed customer feedback for future product improvements, and
• accelerate time-to-value and adoption post-sale
• Support onboarding and expansion efforts to ensure smooth handoffs to Customer Success, and help identify opportunities for upsells, expansion, or additional use cases.

Account Executive

• Own the full sales cycle for agency accounts, from prospecting and discovery through negotiation and close
• Sell a strategic platform to agency leaders, helping them differentiate, retain clients, and win in an AI-first discovery landscape
• Run consultative, multi-stakeholder sales processes with founders, partners, and senior marketing leaders
• Drive pipeline through a mix of inbound leads and targeted outbound into SEO, content, and digital agencies
• Partner closely with Customer Success to ensure strong handoffs, early adoption, and expansion opportunities
• Collaborate with Marketing and Product to refine agency messaging, packaging, and go-to-market strategy

Account Executive, Agency

Account Executive – Agency

• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
• Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

Scrunch

Customer Success Manager – Strategic Agency

Customer Success Manager, Agency

Customer Success Manager, Agency

Solutions Engineer

Account Executive, Agency

Account Executive – Agency

Enterprise Customer Success Manager

Enterprise Customer Success Manager