Enterprise Customer Success Manager

Scrunch

Enterprise Customer Success Manager ensuring clients maximize value from AI search optimization solutions for brands. Serving as the main point of contact for enterprise-level clients to drive results and engagement.

Posted 6/2/2026full-timeRemote • Arizona, California, Colorado, Florida, Illinois, Maryland, Massachusetts, Minnesota, Montana, New Hampshire, New Jersey, New York, Ohio, Texas, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

Requirements

What you’ll need

5+ years in customer success or account management, ideally at a marketing-focused SaaS company.
A genuine builder mentality—you've joined teams early, built processes from scratch, and are proud of the systems you've left behind.
Demonstrated fluency with AI tools in your daily workflow—using them to research, draft, analyze, synthesize, and problem-solve faster and better.
Strong communication skills—you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving.
Proven experience managing a strategic enterprise book of business, with playbooks to show for it.
Comfort operating in ambiguity—you don't wait for the perfect brief; you figure it out and iterate.
A team-first orientation—you collaborate fluidly across product, sales, and marketing to drive outcomes.

Benefits

Comp & perks

Equity in a fast-growing, category-defining company
Medical, dental, vision, and life & disability insurance
Paid parental leave when life's biggest moments happen
Home office stipend so your workspace doesn't suck
Phone and internet reimbursement
L&D budget for courses, conferences, and whatever makes you sharper
Flexible PTO — take what you need, we trust you
401(k)
Team offsites and a crew that genuinely likes each other

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementstrategic recommendationscontent strategyAI toolsdata analysisvisibility optimizationorganic growthproblem-solvingprocess building

Soft Skills

communicationcollaborationadaptabilitystrategic thinkingclient engagementretentionsatisfactionteam orientationfluency in technical insightsbuilder mentality