Customer Success Specialist, Performance Marketing
Rokt
Senior Product Manager, Payments
Scratch Financial
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $145,000 - $165,000 per year
Job Level
Senior
About the role
- End-to-end ownership of features across Point-of-Sale (POS), online, mobile, and embedded payment channels
- Lead strategy, roadmap, and execution of payment features (Terminal POS devices; Online checkout flows; Text and email to pay; eWallet integrations; Check capture & processing; Feature flag management across payment environments)
- Collaborate with an Agile pod of engineers, QA, and design to define product requirements and ship features on time
- Work closely with the B2B dashboarding team to empower veterinary practices with self-service tools, performance insights, and granular controls
- Help shape B2C (B2X) servicing tools for pet parents, including transaction visibility and flexible payment options
- Collaborate with support, compliance, and operations to ensure payment reliability and regulatory readiness
- Act as the SME for all things payments and make data-driven decisions using internal and external sources
- Deliver frictionless payment experiences for veterinary practices and pet parents
Requirements
- Deep knowledge of payments: ACH, card networks, settlement flows, authorization retries, declines, reconciliation, fees, etc.
- Experience with payment gateway APIs and integrating 3rd-party processors (e.g., Stripe, Adyen, Square)
- Familiarity with feature flagging, risk scoring, 3D Secure, fraud tools
- Past ownership of terminal and online POS systems and/or omnichannel payments
- Proven success working with cross-functional agile teams
- Strong documentation and stakeholder communication skills
- Big plus if you’ve worked in veterinary, healthcare, or care-adjacent industries
