Sales Support Coordinator
Aion Bank
Customer Success Specialist, Performance Marketing
Rokt
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteSalary
💰 A$95,000 - A$100,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead post-sale success and performance for Australian enterprise advertising accounts
- Act as the technical and strategic point of contact for top-tier clients, translating client goals into advertising solutions
- Support Sales with pre-sale technical insights and own client success strategy post-contract
- Deliver on client success KPIs including campaign adoption, retention, and revenue growth
- Own onboarding, activation, and ongoing success of strategic clients across Rokt’s ecosystem
- Proactively identify opportunities to increase performance, drive adoption, and expand use of Rokt’s solutions
- Deliver QBRs and strategic roadmaps that translate insights into impact
- Use data-driven storytelling to recommend targeting strategies, campaign optimisations, and A/B tests
- Partner with Product and Data teams to surface new insights, custom solutions, and platform features
- Collaborate with Sales, Product, Engineering, and Marketing to champion the voice of the customer and resolve escalations
- Serve as the technical SME across campaign architecture, ecommerce integrations, and performance marketing tool capabilities
- Stay current on e-commerce, personalisation, and performance marketing trends to elevate client strategies
Requirements
- At least 3 years of experience in similar roles within digital marketing, customer acquisition, or CRM/retention at an agency or SaaS company (MarTech or AdTech strongly preferred)
- Familiar with presenting to senior client stakeholders
- Strong understanding of the digital marketing landscape with a constant curiosity to learn more
- Familiarity with A/B testing, CRM tools, channels such as Facebook and Google, website personalisation, etc.
- Passionate commitment to the customer and to product quality
- Track record driving revenue growth and sales efficiencies through client relationships
