Sales Support Coordinator
Aion Bank
Growth & Retention Lead – Online Payments
Salesworx Recruitment (Pty) Ltd
full-time
Posted on:
Origin: • 🇿🇦 South Africa
Visit company websiteSalary
💰 ZAR 25,000 - ZAR 35,000 per month
Job Level
Senior
About the role
- Take full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist
- Ensure QR placements and acquiring channels (POS, PED, eCommerce) are set up and collateral is live and functioning
- Define activation objectives and deploy tools (e.g., vouchers, consumer incentives, capital pre-qualification)
- Migrate merchants from free Basic plan to paid Engagement Plan where applicable
- Identify upsell and cross-sell opportunities across the product stack to increase customer acquisition, repeat usage, and customer value
- Tailor merchant growth strategies by vertical, performance and seasonality (campaigns, bundles, incentives, paid plan migration)
- Proactively engage dormant or underperforming merchants for reactivation
- Build deep relationships with store owners, managers and staff and conduct quarterly business reviews for top merchants
- Act as single point of commercial escalation and accountability for portfolio
- Partner with Regional Growth Activators, Operations and Product teams to align campaigns, resolve onboarding issues and provide merchant feedback
- Track and report merchant growth activity; maintain updated merchant notes in QuickSights and Zoho
- Forecast monthly growth targets by account and flag churn risks for intervention
Requirements
- 5 years work experience
- Solid experience in sales, customer success and marketing
- Fintech experience preferred
- Strong business acumen and experience with payment products
- Ability to interact with merchants and knowledge of the retail/hospitality industry
- Familiar with local retail/business offerings
- Ability to work remotely
- Ability to drive active participation and activity completion in an online environment
- Commercially strategic mindset focused on growth
- Trusted advisor mindset to merchants
- Accountable and performance driven
- Comfortable working across marketing, product and operations
- Proactive and responsive
- Fluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights)
