Head of Engineering
OpenMined
Python
Technical Solutions Manager
SchooLinks
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Python
About the role
- Lead the implementation of one or more complex SchooLinks modules to help districts track student progress and outcomes.
- Own the implementation process from kickoff to launch, working closely with Customer Success Managers and district partners.
- Gather business requirements and translate them into technical configurations to ensure district value from the SchooLinks platform.
- Engage heavily with customers, analyze customer data, and translate district processes to the platform.
- Identify and implement the best solutions leveraging available configurations; develop creative solutions for complex customer needs.
- Hands-on configuration of modules including setup, data triage, and customization.
- Understand data dependencies and help resolve data issues.
- Develop expertise in how the module fits within the broader SchooLinks product ecosystem.
- Drive project management for modules, ensure tasks complete, and report implementation status.
- Collaborate with Customer Success on customer interaction, escalation, and timelines; maintain project velocity and drive adoption.
- Define and document problems and challenges faced by partners; assist Product team with quality assurance and product improvements.
Requirements
- 2+ years experience as an implementation specialist or similar role in a B2B SaaS company.
- Strong project management skills (understand task dependencies/sequence and management of tasks).
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed.
- Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables.
- Strong technical understanding - Ability to understand the logic and how platform data connections work.
- Ability to work with data feeds, including reviewing data files, identifying problems.
- Strong stakeholder management skills
- Confident presenting to district stakeholders and motivating them to complete tasks.
- Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
- Preferred, not required - experience with scripting (Python, etc.) and JSON data.
- Positive attitude - you can stay optimistic in high stress situations.
