SchooLinks

Customer Success Manager

• Support our smallest school districts across the country as part of a collaborative team of Associate CSMs
• Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts
• Onboard new districts by leading their project kickoff, data integration, and training sessions
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
• Build and maintain director and executive level relationships at each of your districts
• Facilitate renewal process (quote, verbal approval, signature) for your districts
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
• Continuously define, document problems and challenges faced by our districts
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools

Associate Customer Success Manager, SMB/Scale

Solutions Engineer

• Lead the implementation of one or more complex SchooLinks modules to help districts track student progress and outcomes.
• Own the implementation process from kickoff to launch, working closely with Customer Success Managers and district partners.
• Gather business requirements and translate them into technical configurations to ensure district value from the SchooLinks platform.
• Engage heavily with customers, analyze customer data, and translate district processes to the platform.
• Identify and implement the best solutions leveraging available configurations; develop creative solutions for complex customer needs.
• Hands-on configuration of modules including setup, data triage, and customization.
• Understand data dependencies and help resolve data issues.
• Develop expertise in how the module fits within the broader SchooLinks product ecosystem.
• Drive project management for modules, ensure tasks complete, and report implementation status.
• Collaborate with Customer Success on customer interaction, escalation, and timelines; maintain project velocity and drive adoption.
• Define and document problems and challenges faced by partners; assist Product team with quality assurance and product improvements.

Technical Solutions Manager

• The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.
• Your Responsibilities will include...
• Meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions.
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• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.

• Build and maintain director and executive level relationships at each of your districts.

• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Associate Customer Success Manager, SMB/Scale

Technical Solutions Manager

Customer Success Manager, Enterprise