SchooLinks

QA Engineer

• Join a talented product development team to help deliver high-quality ed-tech software to over 2,000,000 students
• Quickly learn our suite of tools and perform exploratory, risk-based testing to help identify as many high risk issues as quickly as possible
• Write comprehensive, well-organized test cases that cover new and existing features to ensure that delivered functionality matches the acceptance criteria outlined in user stories and does not cause regressions
• Write very clear reproducible bugs in Jira to minimize follow-up questions so that issues can be addressed as quickly as possible
• Reproduce production issues, assign them appropriately, and validate them when fixed
• Lead process creation or improvement in your team to increase speed and quality
• Assist in e2e automated testing efforts writing tests in Playwright using TypeScript

Accounts Receivable

• Manage all incoming vendor bills: enter into the accounting system, ensure proper approvals, and schedule timely payments.
• Own customer invoicing: generate invoices based on contract terms, respond to billing inquiries, and ensure accuracy.
• Monitor collections: follow up on outstanding receivables and work with internal teams to resolve payment delays.
• Triage the finance inbox: respond to or redirect emails from customers, vendors, and internal teams.
• Maintain clean, organized records of all payables, receivables, and communication history.
• Support vendor onboarding and documentation (W-9s, payment info, etc.).
• Assist with month-end tasks such as AR/AP aging reviews and reconciliations.
• Proactively identify opportunities to streamline and improve AP/AR processes.

AP/AR Specialist

Product Manager

• We're looking for two early career product managers (either recent graduates or career changers) that will join one of our product pods and support and scale the work of one of our Senior Product Managers. This is an opportunity to join a high-growth, driven, ambitious team.
• Core responsibilities will be:
• - Triaging incoming tickets from our support and customer success teams
• - Creating user stories, development tickets, project managing, and testing enhancements and bug fixes
• - Serving as subject matter export for the product area you support- answering questing from customer success managers, sales reps, and others
• - Writing documentation, release notes, and other artifacts that will drive understanding and buy-in of internal and external stakeholders
• You will also assist a nd support the product and engineering organization in other tasks where we require additional capacity: UI copy writing, quality assurance testing, training support, customer interviews, research, data cleaning and analysis, etc.
• At first, having a strong operational command on your responsibilities, aligning with the team's needs and goals, and being able to execute quickly on whatever you're tasked with will be most essential. As you progress, you will take on planning and executing larger epics (projects) and more strategic projects.

Associate Product Manager

Full-stack Engineer

• Diagnose and troubleshoot product-related issues.
• Investigate and resolve problems related to data configurations, system settings, user permissions, and workflow logic.
• Troubleshoot data inconsistencies and malformed datasets using Python, Pandas, and Django ORM.
• Investigate issues arising from district-specific configurations and SIS integrations.
• Validate and analyze data transformations and end-to-end data flows.
• Monitor, maintain, and troubleshoot the district data ingestion pipeline, which processes high-volume datasets from various sources.
• Identify and resolve ETL failures, mapping errors, transformation issues, and validation gaps.
• Work to improve pipeline reliability, scalability, and accuracy.
• Write and maintain custom scripts for tasks such as:
• - Report generation
• - One-off or recurring data transformations
• - Data movement between users
• - Cleanup or validation routines
• Build internal tools that streamline debugging, data validation, or support operations.
• Act as a technical escalation point for customer success on data and configuration issues.
• Collaborate with engineering and product teams on root cause analysis and long-term solutions.

Product Support Software Engineer – Django, Pandas

Performance Marketing

• Run campaigns that create customer expansion pipeline for Sales and Customer Success.
• Ability to spot and problem solve for expansion related operations/process bottleneck
• Develop and execute lifecycle marketing strategies to drive adoption, upsell, and cross-sell within existing accounts.
• Partner with Customer Success, Sales, and Marketing to align campaign plays with account goals and customer needs.
• Build personalized campaigns triggered by customer signals (e.g., renewal windows, feature usage, etc.)
• Leverage in-product messaging, lifecycle emails, and webinars to drive feature adoption and expansion.
• Establish segmentation frameworks to target customers by adoption stage, account tier, and opportunity type.
• Own the end-to-end lifecycle of expansion campaigns—from strategy and creative through execution and reporting.
• Measure and report on campaign effectiveness (pipeline created, ARR uplift, conversion rates) and continuously optimize.
• Keep organized campaign documentation and maintain insights to inform future initiatives.
• Monitor competitors’ marketing activities and identify opportunities for differentiation.

Customer Marketing Campaign Manager

Account Executive

• - Take on the role of player/coach, holding your own individual quota while coaching, mentoring, and managing 1-2 Account Executives
• - Keep AEs on the team productive, accountable and ensure their success in hitting quota
• - Identify, develop and execute account strategy to develop new business opportunities across the assigned region.
• - Scope, negotiate and close sales agreements to exceed booking and revenue targets
• - Establish access and maintain existing relationships with key decision makers (superintendents, CAOs, deputies, directors) and understand industry trends and issues.
• - Conduct regular pipeline reviews, forecasting sessions, and one-on-one performance evaluations to provide real-time feedback and professional development.
• - Help drive alignment from the top to the team via accountability on learnings
• - Participate directly in complex deals, supporting team members in high-stakes negotiations — not afraid to roll up your sleeves and lead from the front.
• - Attend conferences and client events to support the team in action and model effective sales practices.
• - Serve as a steward of our PACE-driven culture, leading with positivity, accountability, customer focus, and execution.

Team Lead – Account Executive

Sales

• Be the first contact of SchooLinks through cold calls and emails
• Generate new business opportunities to fuel company's growth
• Manage your accounts, own your territory, and help maintain data integrity in Salesforce.com
• Support marketing efforts by assisting in demand generation campaigns
• Achieve, or exceed, weekly and monthly metrics including sales activities, meetings set, qualified leads, and new contacts prospected
• Identify client needs and suggest appropriate products/services
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) clients and Account Executives
• Report (weekly/monthly/quarterly) sales results
• Stay up-to-date with new products/services and new pricing/payment plans

Entry Level Sales

Customer Success Manager

• Support our smallest school districts across the country as part of a collaborative team of Associate CSMs
• Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts
• Onboard new districts by leading their project kickoff, data integration, and training sessions
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
• Build and maintain director and executive level relationships at each of your districts
• Facilitate renewal process (quote, verbal approval, signature) for your districts
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
• Continuously define, document problems and challenges faced by our districts
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools

Associate Customer Success Manager, SMB/Scale

Solutions Engineer

• Lead the implementation of one or more complex SchooLinks modules to help districts track student progress and outcomes.
• Own the implementation process from kickoff to launch, working closely with Customer Success Managers and district partners.
• Gather business requirements and translate them into technical configurations to ensure district value from the SchooLinks platform.
• Engage heavily with customers, analyze customer data, and translate district processes to the platform.
• Identify and implement the best solutions leveraging available configurations; develop creative solutions for complex customer needs.
• Hands-on configuration of modules including setup, data triage, and customization.
• Understand data dependencies and help resolve data issues.
• Develop expertise in how the module fits within the broader SchooLinks product ecosystem.
• Drive project management for modules, ensure tasks complete, and report implementation status.
• Collaborate with Customer Success on customer interaction, escalation, and timelines; maintain project velocity and drive adoption.
• Define and document problems and challenges faced by partners; assist Product team with quality assurance and product improvements.

Technical Solutions Manager

• The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.
• Your Responsibilities will include...
• Meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions.
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• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.

• Build and maintain director and executive level relationships at each of your districts.

• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.