Customer Success Manager, Enterprise

SchooLinks

Customer Success Manager for Schoolinks overseeing complex district implementations and customer engagements. Focused on onboarding, relationship management, and ensuring customer satisfaction across a SaaS platform.

Posted 6/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Meet onboarding, usage, and renewal targets for your portfolio of districts.
Onboard new districts by leading their project kickoff, data integration, and training sessions.
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
Build and maintain director and executive level relationships at each of your districts.
Facilitate renewal process (quote, verbal approval, signature) for your districts.
Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
Continuously define, document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements

What you’ll need

5+ Years Professional Experience in a Customer Success position
3+ years experience in implementation and customer success for a SaaS company
Experience in ClassLink/Clever, SFTP preferred
Experience or Ability to work in a remote environment
Strong interpersonal skills
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
Ability to close renewal and multi-thread to discover expansion opportunities
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between June-September

Benefits

Comp & perks

100% health care coverage for Employee
401K with company matching
Dental & Vision
Parental Leave
Subsidized gym membership
Remote work stipend
Annual team offsite

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successimplementationdata integrationproject managementSaaSdata assessmentCRMtechnical abilitiesGoogle SuiteClassLink

Soft Skills

interpersonal skillspositive attitudeproactiveentrepreneurialinitiativerelationship buildingcommunicationproblem solvingadaptabilitytime management