Checkmate

Technical Product Manager - Voice AI

Checkmate

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Python

About the role

  • Lead development of next-generation Voice AI products for the restaurant industry (drive-thru and phone/take-out).
  • Combine product strategy, rapid prototyping, light engineering, and UX research to bring ideas from concept to market.
  • Work closely with engineers and data scientists to design, test, and iterate conversational AI capabilities.
  • Translate product vision into clear, actionable roadmaps and delivery plans for Voice AI solutions.
  • Gather and prioritize requirements from customers, internal stakeholders, and market research.
  • Define, scope, and launch features that improve AI accuracy, expand coverage, and enhance operational performance.
  • Set KPIs and success metrics, monitor performance, and adjust priorities based on data insights.
  • Rapidly prototype and build proof-of-concepts to validate ideas before full-scale development.
  • Conduct competitive analysis and stay ahead of trends in LLMs, speech recognition, and conversational AI.
  • Manage timelines, dependencies, and trade-offs to ensure successful product launches.
  • Continuously refine the product based on performance metrics and customer feedback.

Requirements

  • 5+ years of product management experience, ideally in AI, SaaS, or conversational/voice technology products.
  • Hands-on technical skills with the ability to rapidly prototype and build proof-of-concepts using tools such as Python or similar, and leverage LLMs to design, experiment with, and validate new features.
  • Demonstrated experience working with LLMs, speech recognition/synthesis, and conversational AI systems.
  • Strong data-driven mindset with the ability to interpret analytics, extract actionable insights, and use them to inform product strategy.
  • Proven track record of defining KPIs, measuring outcomes, and using data to guide product direction and prioritization.
  • Exceptional ability to collaborate cross-functionally with engineering, data science, design, and customer-facing teams.
  • Solid understanding of UX principles for conversational interfaces and the skill to translate user needs into intuitive product experiences.
  • Excellent communication, organizational, and stakeholder management skills, with the ability to influence and align diverse teams.
  • Comfortable working in the US shift till 5 pm EST and must have a remote setup to work with their own system/device.
  • Nice-to-have: experience in restaurant technology, call center automation, or real-time audio streaming.