Director, Operations Strategy
TE Connectivity
Manager, Critical Infrastructure Operations Support
SBA Communications
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Serve as the SME for edge shelters, edge data centers, and related building systems
- Oversee electrical systems, including grounding, load balancing, and compliance with NEC (National Electrical Code) standards
- Maintain HVAC systems, ensuring optimal performance and adherence to temperature/humidity parameters for sensitive telecom and IT equipment
- Monitor and manage UPS, battery backup, and generator systems to ensure uninterrupted operations
- Respond to and resolve any safety or operational issues including working with vendors and regional support managers to repair damage caused by natural disaster, weather, falls or other causes
- Ensure proper visibility and escalate major hazards which present safety or critical infrastructure integrity issues to the Director of Network Operations
- Perform and record site safety and compliance inspections in accordance with safety regulations
- Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner and reported to management
- Manage vendor performance for preventative and corrective maintenance on shelters, power systems, and HVAC
- Provide operational support for OSP infrastructure, including fiber optic installation, maintenance, and troubleshooting
Requirements
- Bachelor’s degree in electrical engineering, Telecommunications, Mechanical Engineering, or related field
- 7+ years of experience in technical operations, data center facilities, telecom shelters, or critical infrastructure support
- 2+ years of experience managing technical teams or leading cross-functional projects
- Proven expertise in electrical systems, grounding, HVAC, OSP/fiber optics, and environmental control standards
- Experience with vendor management, contract oversight, and SLA compliance
- Strong knowledge of industry standards such as NEC, ANSI/TIA-942, and ASHRAE guidelines for data center environments
Benefits
- Competitive benefits and compensation package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
electrical systemsHVAC systemsgroundingload balancingUPS systemsbattery backupgenerator systemsfiber optic installationmaintenancetroubleshooting
Soft skills
vendor managementteam managementcross-functional project leadershipproblem solvingcommunicationsafety complianceoperational support
Certifications
Bachelor’s degree in electrical engineeringBachelor’s degree in TelecommunicationsBachelor’s degree in Mechanical Engineering
