Operations

• Collaborate with leaders and operations teams across Ameriprise Information Technology to identify, resolve, and reduce critical technology issues leading to business impacts.
• Ensure Ameriprise IT Infrastructure and Application environments are set up for observability and recoverability, and that operations teams are equipped to react to and restore critical technology impacts.
• Lead Root Cause Analysis efforts to prevent recurrence of observed issues and improve the operational stability and resiliency of the organization.
• Act as a team lead, guiding fellow team members and leading continuous service improvements to team activities to support the effectiveness of the team as a whole and improve the availability of critical technology tools.
• Command the Major Incident Restoration Bridges, driving investigation streams and coordinating troubleshooting activities to lead to improved Mean Time To Restore (MTTR) business services.
• Communicate technology impacts to affected users via system alerts on corporate Intranet sites and through coordination with Service Desk representatives.

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