Director, Audit Strategy and Operations
Western Union
Senior Operations Analyst
Ameriprise Financial Services, LLC
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $85,700 - $115,000 per year
Job Level
Senior
Tech Stack
AWSAzureCloudLinuxOracleReactSQL
About the role
- Collaborate with leaders and operations teams across Ameriprise Information Technology to identify, resolve, and reduce critical technology issues leading to business impacts.
- Ensure Ameriprise IT Infrastructure and Application environments are set up for observability and recoverability, and that operations teams are equipped to react to and restore critical technology impacts.
- Lead Root Cause Analysis efforts to prevent recurrence of observed issues and improve the operational stability and resiliency of the organization.
- Act as a team lead, guiding fellow team members and leading continuous service improvements to team activities to support the effectiveness of the team as a whole and improve the availability of critical technology tools.
- Command the Major Incident Restoration Bridges, driving investigation streams and coordinating troubleshooting activities to lead to improved Mean Time To Restore (MTTR) business services.
- Communicate technology impacts to affected users via system alerts on corporate Intranet sites and through coordination with Service Desk representatives.
Requirements
- Bachelors degree or equivalent (4-years) in Computer Science, IT, MIS, Math or related field
- 5-7 years of relevant work experience required.
- 5+ years of technical operations/support experience with proven knowledge of - and experience working with - ITIL framework.
- Solid understanding of technology landscape as it relates to IT Operations including cloud technologies and services (AWS, Azure), server management (Windows/RedHat Linux), database (SQL/Oracle/Cloud-based relational databases), information security, networking, storage and backup, containerization, and virtualization.
- Thorough knowledge and understanding of current incident response techniques and technologies as well as the methods used in performing business impact analysis.
- Ability to work well interpersonally cross functionally and cross-discipline at various levels as well as influence and manage without direct authority.
- High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
- Strong written and verbal communication skills with experience creating, championing and maintaining processes, procedures and policies.
- Prior experience developing and implementing scalable IT Incident Response programs.
- Demonstrated experience in managing multiple simultaneous projects.
- Efficient in developing and maintaining IT operations Management (ITOM) procedural documents
- Knowledge of Agile development process.
Benefits
- vacation time
- sick time
- 401(k)
- health insurance
- dental insurance
- life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITIL frameworkcloud technologiesAWSAzureWindowsRedHat LinuxSQLOraclecontainerizationvirtualization
Soft skills
interpersonal skillscross-functional collaborationinfluence without authoritycritical thinkingwritten communicationverbal communicationproject managementprocess developmentteam leadershipservice improvement
