SBA Communications

Support Engineer

• Monitor infrastructure and handle routine incidents
• Perform routine maintenance and integrity/health checks
• Troubleshoot at intermediate level (1st/2nd level)
• Assist with backup operations and validation
• Follow established standards and procedures
• Contribute to documentation updates.

Support Analyst I

Customer Success Manager

• Ensure a seamless transition and setup for services or products related to Managed WiFi, Distributed Antenna Systems (DAS), and/or Fiber deployment.
• Coordinate onboarding activities with property owner, SBA construction teams, and Internet Service Provider (ISP) partners.
• Develop and maintain onboarding documentation, timelines, and status reports to ensure clarity and accountability.
• Build and sustain strong relationships with key stakeholders, partners, and customers to drive continued collaboration and satisfaction.
• Serve as the primary point of contact and escalation for assigned customer accounts.
• Advocate for customers internally by escalating tickets and providing oversight of ISP partner performance.
• Conduct regular business reviews and proactive check-ins to assess satisfaction and identify growth opportunities.
• Oversee customer agreements to ensure ongoing compliance with contractual terms and conditions.
• Process customer-requested change orders accurately and in a timely manner.
• Assist with Accounts Receivable (AR) collection escalation as needed to support finance operations.
• Facilitate internal and external meetings to ensure customers are consistently updated on deployment progress.
• Maintain project trackers and status reports to monitor milestones, timelines, and deliverables.
• Identify and communicate risks or delays proactively to all relevant stakeholders.
• Assist in both direct and indirect sales efforts by leveraging strategic partnerships and aligning them with business objectives.
• Ensure customer information is accurate, current, and complete within the CRM platform.
• Support the sales team in identifying upsell and cross-sell opportunities within existing accounts.

Customer Success Representative

Auditor

• Assist Manager in developing quality programs with country’s operations and management to ensure compliance with SBA quality programs.
• Interpret and communicate requirements of the SBA QMS system.
• Prepare related documentation.
• Develop and implement required training programs.
• Conduct internal ground/tower top quality audits and data analyses required for compliance with defined standards.
• Review procedures and quality instructions developed by others to validate content and to ensure compliance and requirements.
• Write and revise operating procedures and quality instructions to suit defined requirements and ensure that documentation on file is current and accurately reflects actual operating procedures.
• Advise management of ISO status, requirements and issues via written and verbal communication.
• Coordinate third party audits of plant operations and standards to determine compliance with SBA requirements.
• Other projects and duties as assigned.

Support Analyst I

Customer Success Representative

Quality Auditor II – International