Customer Success Representative

SBA Communications

Customer Success Representative engaging with customers to ensure seamless service integration for telecommunications. Responsible for managing relationships and coordinating onboarding activities with key stakeholders.

Posted 6/11/2026full-timeBoca Raton • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure a seamless transition and setup for services or products related to Managed WiFi, Distributed Antenna Systems (DAS), and/or Fiber deployment.
Coordinate onboarding activities with property owner, SBA construction teams, and Internet Service Provider (ISP) partners.
Develop and maintain onboarding documentation, timelines, and status reports to ensure clarity and accountability.
Build and sustain strong relationships with key stakeholders, partners, and customers to drive continued collaboration and satisfaction.
Serve as the primary point of contact and escalation for assigned customer accounts.
Advocate for customers internally by escalating tickets and providing oversight of ISP partner performance.
Conduct regular business reviews and proactive check-ins to assess satisfaction and identify growth opportunities.
Oversee customer agreements to ensure ongoing compliance with contractual terms and conditions.
Process customer-requested change orders accurately and in a timely manner.
Assist with Accounts Receivable (AR) collection escalation as needed to support finance operations.
Facilitate internal and external meetings to ensure customers are consistently updated on deployment progress.
Maintain project trackers and status reports to monitor milestones, timelines, and deliverables.
Identify and communicate risks or delays proactively to all relevant stakeholders.
Assist in both direct and indirect sales efforts by leveraging strategic partnerships and aligning them with business objectives.
Ensure customer information is accurate, current, and complete within the CRM platform.
Support the sales team in identifying upsell and cross-sell opportunities within existing accounts.

Requirements

What you’ll need

3–5 years of experience in customer success, account management, or client services.
3–5 years of experience in the telecommunications industry, with specific exposure to Multi-Family segment is preferred
Excellent verbal and written communication skills with the ability to engage effectively at all levels.
Strong interpersonal skills and demonstrated ability to build lasting professional relationships.
Proven problem-solving and conflict resolution abilities in fast-paced, customer-facing environments.
Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms).
High attention to detail with consistent follow-through on commitments and deliverables.
Ability to manage multiple accounts and projects simultaneously with strong organizational skills.
Bachelor’s degree in Business, Finance, or Marketing or relevant experience
Familiarity with ISP partnership management and SLA oversight.
Exposure to Accounts Receivable processes and basic financial reporting.

Benefits

Comp & perks

Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees)
401K with a generous company match
Employee Stock Purchase Plan offering company stock at a discount
Access to a dedicated Health Concierge service
Generous Paid Time Off (PTO) package
Paid holidays
Paid volunteer hours
Tuition reimbursement
Support for professional certifications
Wellness reimbursement program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementclient servicestelecommunicationsAccounts Receivablefinancial reportingonboarding documentationproject trackingchange order processingSLA oversight

Soft Skills

verbal communicationwritten communicationinterpersonal skillsproblem-solvingconflict resolutionorganizational skillsattention to detailrelationship buildingstakeholder engagementproactive communication

Certifications

Bachelor’s degree in BusinessBachelor’s degree in FinanceBachelor’s degree in Marketing